English Trainer / Communications Trainer

ePERFORMAX Contact Centers Corporation; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

ePERFORMAX Contact Centers Corporation in Pasay, Metro Manila, seeks a dedicated Training Facilitator to deliver Global Communications classes, conduct workshops, and assess trainees using the approved curriculum.

You will identify candidate profiles, provide weekly feedback on communication and behavior gaps, and support GCT certifications to ensure ready-to-hire trainees, while handling critical administrative tasks.

Qualifications

• 2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experience.
• Excellent Verbal and Written Communication Skills.
• Basic or intermediate Training and Facilitation Skills.
• Strong organizational, interpersonal and consultative skills.
• Proficient in creating reports and in using MS Office.

Responsibilities

• Facilitate Global Communications classes using the approved curriculum.
• Conduct on-site or off-site workshops and verbal assessments to profile trainees.
• Moderate communications assessments.
• Facilitate Global Communications Workshops per curriculum.
• Attend calibration training sessions to standardize trainee evaluation.
• Complete administrative tasks vital to departmental processes.
• Identify trainees' strengths and opportunities for development plans.
• Hold weekly feedback sessions to address communication and behavior gaps.
• Execute GCT certifications to provide ready-to-hire trainees.
• Perform ad hoc tasks to support department needs.

Skills

Verbal & Written Communication

Training & Facilitation

Organizational & Interpersonal

Report Preparation

Education

2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experience

Tools

MS Office

Job description

Responsibilities:

• Effectively and efficiently facilitate Global Communications classes using the approved curriculum

• Conduct workshops and/or verbal assessments (on-site or off-site) to identify potential trainees and correctly identify their profiles

• Effectively moderate communications assessment

• Effectively and efficiently facilitate Global Communications Workshops based on curriculum

• Regularly attend Global Communications Training - specific calibration sessions in order to standardize the process of evaluating knowledge, skills and behaviors of trainees

• Complete or adhere to administrative tasks vital to the accomplishment of departmental or non-departmental processes

• Identify and collate trainees and/or employees’ strengths and areas of opportunity in a development plan

• Conduct weekly feedback sessions to impart communication and behavioral gaps

• Conduct GCT certifications effectively and efficiently in order to fulfill operational needs by providing ready-to-hire trainees

• Perform ad hoc tasks to support departmental needs and functions

Requirements

• 2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experience

• Excellent Verbal and Written Communication Skills

• Basic or intermediate Training and Facilitation Skills

• Strong organizational, interpersonal and consultative skills

• Proficient in creating reports and in using MS Office