Engineer Trainee - Field Service & Projects (DET)

Johnson Controls, Inc.; Hinoba-an; On-site; PHP 118,000 - 158,000; Full time

Job summary

Johnson Controls offers a Diploma Engineer Training (DET) program designed to expose trainees to day-to-day service operations, project execution at site, and customer-focused service planning. TheDET includes on-the-job involvement, safety norms, and preparation of reports with RCA for recurring issues.

Successful candidates will undergo one year of training covering Mechanical, Electrical, Electronics or Mechatronics disciplines and will be prepared to handle site work and customer

Qualifications

• Safety norms at sites and on-the-job involvement.
• Prepare reports and diagnose RCA for repeated complaints.
• Acquire new skills and update customers on technology.

Responsibilities

• Plan day-to-day service operations per PO/WO from customers.
• Attend and review preventive maintenance jobs; coordinate with Call Centre and close service calls.
• Generate LNM and Retrofit business in line with LNM plans.
• Ensure safety norms at sites including vendors and manage on-site activities.
• Prepare reports and diagnose RCA for repeated complaints; update customers on new tech.
• Maintain database and understand customer requirements; ensure payment collection per order terms.
• Coordinate with Operations & Services Sales on customer inquiries.
• Order processing, delivery, safety and quality aspects of project planning and execution.
• Manage after-sales service and customer care to improve Customer Satisfaction Index.
• DET program involves one year of training with detailed technical and functional orientation.

Skills

Safety norms

Root Cause Analysis (RCA)

Technical reporting

Education

Diploma in Mechanical/Electrical/Electronics/Mechatronics

Aggregate 60% (No ATKT)

Job description

Johnson Controls offers a Diploma Engineer Training (DET) program designed to expose trainees to day-to-day service operations, project execution at site, and customer-focused service planning. TheDET includes on-the-job involvement, safety norms, and preparation of reports with RCA for recurring issues.

Successful candidates will undergo one year of training covering Mechanical, Electrical, Electronics or Mechatronics disciplines and will be prepared to handle site work and customer