Engine Field Service Technician

Agensi Pekerjaan KELLY OCG Sdn Bhd; Laguna; On-site; PHP 279,000 - 502,000; Full time

Job summary

Agensi Pekerjaan KELLY OCG Sdn Bhd is seeking a Field Service Technician in Laguna, Philippines. You will engage with customers professionally, diagnose basic engine issues, perform preventive maintenance, and ensure service quality in the field.

You will prepare parts and tools, follow documented procedures, and maintain accurate service records. Successful candidates will have a local driving permit, willingness to learn, and commitment to health and safety standards while delivering results

Qualifications

• Basic knowledge of engine products and workshop practices.
• Locally valid driving permit.
• Excellent communication and customer-service focus.
• Willingness to learn and develop skills through training.

Responsibilities

• Engages with customers professionally and courteously.
• Diagnose and complete basic repairs using tools and documented procedures.
• Prepare required parts and tools for service tasks.
• Escalate unresolved issues to senior technicians or supervisor.
• Perform preventative maintenance on engines and related components.
• Complete service documentation and warranty claims as required.
• Maintain cleanliness of service vehicle and tools.
• Adhere to health, safety, and environmental policies.

Skills

Effective communication

Customer focus

Planning & prioritization

Self-development

Health & Safety

Diagnostics application

Electrical knowledge

Electronic tool use

Mechanical knowledge

Product repair

Service documentation

Technical escalation

Values diversity

Apprentice training

Driving license

Education

Vocational diploma

Job description

In this role, you will make an impact in the following ways:

• Engages with customer in a courteous and professional manner.
• Ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.

To be successful in this role you will need the following:

• This position may require licensing for compliance with export controls or sanctions regulations.
• Minimal level of workshop related experience required.
• Basic level knowledge of and/or experience with engine products.
• Locally valid driving permit.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Apprentice Trained Engine Technician (Preferred).
• Vocational diploma from relevant technical institution.
• Locally valid driving permit