Endpoint Operations Lead: PC Lifecycle & ITSM

Asti Business Services Inc.; Taguig; On-site; PHP 3,512,880 - 4,683,840; Full time

Job summary

A leading IT service provider in the Philippines seeks a PC Management Lead to oversee all PC lifecycle operations, ensuring efficient management of hardware requests and inventory accuracy. The ideal candidate will have 5–8 years of experience in endpoint management and a strong knowledge of ITSM and ServiceNow. Responsibilities include leading vendor management, monitoring SLAs, and driving continuous service improvement initiatives.

Qualifications

• 5–8 years in endpoint/PC management or IT operations.
• Strong knowledge of PC lifecycle, ITSM, and ServiceNow.
• Proven leadership and vendor coordination experience.

Responsibilities

• Oversees end-to-end PC lifecycle operations under IT BAR Services.
• Manages hardware new/replacement requests and avails devices.
• Oversees PC inventory management and ensures accuracy.

Skills

Endpoint/PC management

IT operations

Vendor coordination

ServiceNow

Job description

A leading IT service provider in the Philippines seeks a PC Management Lead to oversee all PC lifecycle operations, ensuring efficient management of hardware requests and inventory accuracy. The ideal candidate will have 5–8 years of experience in endpoint management and a strong knowledge of ITSM and ServiceNow. Responsibilities include leading vendor management, monitoring SLAs, and driving continuous service improvement initiatives.