End-User Security Operations Specialist

Lenovo PCCW Solutions Limited; Santo Niño 1st; On-site; PHP 420,000 - 640,000; Full time

Job summary

Lenovo PCCW Solutions Limited is seeking a Desktop Engineer - IT Information Security to maintain endpoint security, respond to incidents, and ensure policy compliance. The role includes patching, investigating incidents, risk assessments, and implementing IT security controls across Windows and Mac environments.

The ideal candidate has 3+ years in desktop support, strong communication, and relevant certifications; familiarity with IT security standards is preferred.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• Minimum 3 years of hands-on desktop support experience supporting Windows and macOS.
• Experience with end point security related support, such as handling IT security incidents, email phishing and analysis, mitigative measures and preparing official incident reports.
• Professional certifications such as Microsoft certifications, CISSP, CISM, or equivalent is preferred.
• Experience in endpoint security, incident response, & IT security policy implementation.
• Familiarity with industry IT security standards and compliance requirements.
• Strong communication and presentation skills.

Responsibilities

• Perform security patching, hardening, and remediation for End user computing environments such as Windows OS, Mac OS, O365 and other standard desktop software and applications.
• Investigate and respond to security incidents and service requests related to end-user computing, including email phishing and analysis, coordinating mitigative measures and preparing official incident reports.
• Analyse advisories published by ITSS CERT and/or product manufacturers, perform risk assessments, and execute recommendations.
• Provide consultation, evaluation, and implementation of IT security controls, including cross-border travel evaluations and pre-emptive checks against IT security policies.
• Conduct briefings to reinforce IT cybersecurity hygiene practices, policy updates, and control implementation for new hires and existing staff.
• Evaluate and implement IT security tools, processes, and procedures, provide extended support for security applications, and handle software whitelisting requests.
• Responsible for evaluating risk statements based on IT security measures, providing recommendations on security strategies, assessing compliance with SOPs and guidelines, and conducting vulnerability checks to ensure effective risk mitigation.

Skills

Incident response

Endpoint security

Communications skills

Security policy knowledge

Education

Bachelor's degree in information technology, Computer Science, or related field

Tools

Endpoint security tools

Job description

Lenovo PCCW Solutions Limited is seeking a Desktop Engineer - IT Information Security to maintain endpoint security, respond to incidents, and ensure policy compliance. The role includes patching, investigating incidents, risk assessments, and implementing IT security controls across Windows and Mac environments.

The ideal candidate has 3+ years in desktop support, strong communication, and relevant certifications; familiarity with IT security standards is preferred.