End-to-End Sales & Aftersales Coordinator

SEAOIL Philippines, Inc.; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

SEAOIL Philippines, Inc. is hiring a Sales and Aftersales Coordinator in Mandaluyong to manage end-to-end sales coordination, documentation, and aftersales support, ensuring smooth customer experiences and transaction completion.

The role involves coordinating with head office and North Luzon branches, maintaining accurate reports, and handling unit release processing in a fast-paced satellite office environment.

Qualifications

• Willing to be assigned in Namayan, Mandaluyong City.

Responsibilities

• Coordinate and maintain accurate sales reports, dashboards, and operational data for the satellite office.
• Monitor and manage sales transactions from reservation, documentation, unit release, and registration to ensure complete and compliant processing.
• Coordinate with head office, North Luzon branches, and relevant stakeholders for sales requirements, updates, approvals, and unit release processing.
• Ensure proper tracking and completion of customer sales orders, including release documentation and turnover requirements.
• Coordinate and facilitate unit release requirements, including documentation, registration processing, and completion of pre-release checks.
• Coordinate with Service Advisors and Aftersales teams for customer concerns, service requirements, and post-release support of units.
• Receive log, and route customer feedback related to sales transactions, documentation, delivery experience, and aftersales concerns.
• Recommend service-related or technical issues to appropriate teams for proper resolution and escalation.
• Maintain organized records of sales files, customer documents, registration records, and aftersales coordination logs.
• Provide general administrative and operational support to ensure efficient day-to-day functioning of the satellite office and continuity of customer support.

Skills

Sales coordination

Customer service

Data reporting

Documentation

Cross-functional coordination

Office administration

Job description

SEAOIL Philippines, Inc. is hiring a Sales and Aftersales Coordinator in Mandaluyong to manage end-to-end sales coordination, documentation, and aftersales support, ensuring smooth customer experiences and transaction completion.

The role involves coordinating with head office and North Luzon branches, maintaining accurate reports, and handling unit release processing in a fast-paced satellite office environment.