Employee Services Specialist Onboarding Fixed Term

AECOM; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

AECOM is seeking an HR onboarding coordinator to provide administrative support for recruiting operations, including onboarding and post-acceptance activities, compliant with SLAs and policies.

You will handle offer letters, documentation, background checks, IT requisitions, and data entry across HR systems in a hybrid setup at the PH location.

Qualifications

• Degree in Human Resources or a related field.
• Intermediate proficiency in MS Office tools.
• Familiar with HR processes (offer letters, background checks, and employee data records).
• At least 2 years of experience in outsourcing/shared services or similar compensation-related role preferred.
• Experience using Workday, SmartRecruiters or ServiceNow preferred.

Responsibilities

• Create and distribute assigned offer letters.
• Collect onboarding documentation and process onboarding tasks.
• Process requests related to changes of assigned offer letters.
• Serve as primary contact for pre-employment questions from candidates and hiring teams.
• Ensure compliance with state and corporate regulations and laws.
• Maintain electronic personnel files and document storage.
• Order background checks and track completion; review results.
• Prepare and communicate background check clearances to stakeholders.
• Coordinate onboarding with IT, accounts, and HR teams.
• Ensure onboarding notification systems are followed and updated.
• Enter onboarding data for a high volume of hires.
• Ensure accuracy of data in HR systems.
• Engage with hiring teams and recruiters.
• Escalate issues to Team Lead for resolution.
• Stay updated with process changes and support improvements.

Skills

MS Office

HR processes

Communication

Customer service

Education

Degree in Human Resources or related field

Tools

Workday

SmartRecruiters

ServiceNow

Job description

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

• Create and distribute assigned offer letters
• Collects onboarding documentation and processes
• Process requests relevant administer changes of assigned offer letters
• Acts as point of contact for all questions related to pre-employment activities from candidates, relevant prehire actions to the recruiting processes, hiring managers and HR
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes

Qualifications

Minimum Requirements:

• Degree in Human Resources or a related field
• Intermediate proficiency in MS Office tools
• Basic knowledge and understanding of HR processes and procedures (creation of offer letters, facilitation of background check, and maintenance of employee data records)
• At least 2 years of working experience in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred
• Experience using Workday, SmartRecruiters, ServiceNow or other similar platforms and tools is preferred

Additional Information

Attributes:

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommendsolutions for unique scenarios. (Problem Solving)

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private‑sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting‑edge technology and a network of experts, you’ll have the resources to make a real impact. Our award‑winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

• State/Province: Philippines
• Business Group: DCS
• Legal Entity: AECOM Global Business Services - Philippines ROHQ
• Business Line: Geography OH
• Work Location Model: Hybrid
• Operating Group: Group Support
• Primary Location: PH - Taguig City, Bonifacio Stopover