Employee Experience Specialist - APAC

RemotePass; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

RemotePass is seeking an Employee Experience Specialist to join our remote-first team and support operations across APAC. You will manage onboarding, employee support, compliance, and documentation across multiple jurisdictions.

The ideal candidate has 4+ years in HR operations, excellent English, and strong collaboration skills to work with cross-functional teams and external partners.

Qualifications

• 4+ years in HR support, onboarding coordination or mobility operations, preferably with APAC exposure.
• APAC exposure with onboarding and employment operations across multiple markets.
• Strong organizational skills and attention to detail.
• Excellent written and verbal English communication.
• Proficiency with HRIS and ticketing systems.

Responsibilities

• Serve as first point of contact for employee queries via ticketing system for APAC.
• Support onboarding workflows and mobility coordination across APAC.
• Maintain records across HRIS and ticketing platforms; organize documentation.
• Identify trends in employee queries and support process improvements.
• Collaborate with the EX team and cross-functional partners.

Skills

HR operations

Onboarding coordination

Employee lifecycle management

Mobility operations

APAC experience

English communication

Ticketing systems familiarity

Tools

HRIS

Ticketing systems

Collaboration tools

Job description

About Us

RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2's Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.

By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams. Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential.

We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.

About the Role

As we continue to scale rapidly across global markets, we’re looking for an experienced Employee Experience Specialist to join our growing team and support operations across the APAC region.

This role is ideal for someone with 4+ years of experience in HR Operations, onboarding/offboarding and lifecycle management, or global employment support, who thrives in fast-paced, high-growth environments and enjoys solving complex operational and people-related challenges across multiple jurisdictions.

We’re looking for a proactive, detail-oriented professional with strong communication skills, a problem-solving mindset, and the ability to navigate cross-border employment operations with confidence. You should be comfortable managing onboarding, employee support, compliance coordination, documentation, and stakeholder communication across different countries and time zones.

At RemotePass, no two days are the same. We value ownership, adaptability, and people who genuinely care about delivering an exceptional employee experience while helping companies hire and manage talent globally.

If you enjoy working at the intersection of operations, compliance, and employee experience, and want to be part of a company shaping the future of global work, we’d love to hear from you.

Responsibilities

Employee Support

• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region
• Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed
• Maintain strong, professional communication with employees to ensure a smooth experience

Onboarding & Mobility (APAC)

• Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners
• Assist with mobility-related coordination (e.g. relocations, document management, employment documentation)
• Ensure onboarding documentation and procedures reflect APAC-specific requirements

Administration & Organization

• Manage open tickets, ensuring timely responses and accurate prioritization
• Keep records up to date across platforms like Ticketing Systems and HRIS
• Help organize internal documentation and training resources under the guidance of the EX Manager

Process Support & Continuous Improvement

• Assist with operational tasks and process execution to ensure smooth daily workflows
• Identify trends in employee queries and provide input for improving processes and documentation
• Support EX team projects and initiatives as needed

Team Alignment & Growth

• Collaborate closely with the Employee Experience team on routine tasks and projects
• Maintain strong working relationships with cross-functional teams and external stakeholders
• Receive ongoing mentorship and training to grow in scope and responsibility.

Requirements

• 4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to APAC markets.
• Strong familiarity with employment operations and onboarding processes in countries such as:
  • Philippines
  • India
  • Malaysia
  • Indonesia
  • Singapore
  • Australia
• Familiarity with onboarding processes and employment documentation in international contexts
• Strong organizational and multitasking skills; attention to detail is a must
• Excellent written and verbal communication in English
• Proficiency in using HRIS and collaboration tools (e.g., ticketing systems)
• Comfortable working in a fast-paced, fully remote team
• A proactive, service-oriented mindset with a genuine interest in people operations and global HR