Employee Experience & Engagement Lead for Sales Banking

Manulife John Hancock; Makati; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Manulife China Bank Life Assurance (MCBL) seeks a seasoned Communications and Engagement Manager to elevate the employee experience across attraction, onboarding, development, and retention for a sales-driven bancassurance organization. You will guide cross-functional teams, align initiatives with business goals, and ensure feedback translates into visible improvements.

The role emphasizes collaboration with leadership and HR partners, driving adoption of digital platforms, and creating robust

Qualifications

• Proven leadership of cross-functional, multi-stakeholder initiatives.
• Ability to enable leaders and scale engagement through governance.
• Data-driven in decision making and initiative design.
• Must have very strong written, verbal and presentation communication skills.
• Strong in PowerPoint, Word, and Excel; Photoshop/Canva experience a plus.

Responsibilities

• Own and govern the Employee Experience and Journey design.
• Align experience with enterprise principles for sales roles.
• Design moments that matter across attribution, onboarding, development, engagement, retention, separation.
• Partner with Recruitment, Training, People Partners and Leaders to ensure ownership sits with the business.
• Use insights to identify friction points and drive productivity and retention improvements.
• Lead internal communications to ensure timely, relevant information delivery.
• Create and manage a communication and engagement plan aligned with business goals.
• Set standards on what, how often, and through which channels information is shared.
• Advise leaders on effective communication supporting culture and understanding.
• Collaborate with support teams to ensure quality and consistency of activities.
• Lead adoption of digital platforms as enablers of the employee experience.
• Govern platforms like Leads Management System and Digital Learning Platform.
• Embed digital tools into onboarding, development, and performance rhythms.
• Collect feedback and usage insights to simplify processes.

Skills

Leadership

Governance & influence

Data-driven decisions

Communication skills

MS Office & design tools

Education

Bachelor's degree

Tools

PowerPoint

Word

Excel

Photoshop

Canva

Job description

Manulife China Bank Life Assurance (MCBL) seeks a seasoned Communications and Engagement Manager to elevate the employee experience across attraction, onboarding, development, and retention for a sales-driven bancassurance organization. You will guide cross-functional teams, align initiatives with business goals, and ensure feedback translates into visible improvements.

The role emphasizes collaboration with leadership and HR partners, driving adoption of digital platforms, and creating robust