Employee Experience Coordinator

IntouchCX; Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

IntouchCX in Manila is seeking a Campus Employee Experience Coordinator to help keep employees engaged and happy while at work. You will lead engagement programs, communicate messages to staff, and pass on team feedback to leadership.

This is a creative, hands-on role that involves collaborating with on-site and remote campus teams, coordinating events, and coordinating with leadership to improve the employee experience.

Qualifications

• High school diploma or equivalent required.
• Some post-secondary education preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to implement change and adapt to evolving programs.
• A creative and outgoing personality with teamwork spirit.

Responsibilities

• Help leadership meet retention goals and be a brand ambassador on-site.
• Plan, facilitate and execute employee engagement programs.
• Communicate important messages to staff and leadership.
• Pass on team feedback to leadership and host focus groups.
• Distribute online surveys and establish feedback channels.
• Collaborate with on-site and remote campus teams.
• Coordinate corporate events and engagement initiatives.
• Prioritize overlapping projects with clear expectations.
• Maintain transparent communication with site and corporate leaders.

Education

High school diploma or equivalent

Some post-secondary or completion of post-secondary schooling

Strong verbal and written communication

Organizational and time management

Adaptability and change management

Creative and outgoing personality

Job description

About the Job

We’re changing the way people think about customer care, and we need your help!

Are you ready to make a positive impact on the lives of others? We’re looking for a Campus Employee Experience Coordinator to ensure our employees are engaged and happy while at work. This is an exciting, creative and challenging role, and the ideal candidate is someone who likes to take the lead. Duties include helping to plan, facilitate and execute employee engagement programs, communicate important messages to staff and pass on team member feedback to leadership.

As Campus Employee Experience Coordinator, You Will…

• Help leadership meet corporate and program level retention goals, while being a company ambassador that ensures an exceptional level of employee experience
• Be flexible, as function and responsibilities will change as corporate engagement programs evolve and our campuses continue to
• Be trustworthy and set the tone for employees on-site, helping them to be engaged, motivated and successful
• Collaborate with corporate and on-site teams with their unique engagement needs and goals
• Support leadership in gathering employee feedback for their campus, host focus groups, distribute online surveys and establish other corporate employee feedback channels
• Work with other on-site and remote Campus Employee Experience Coordinators, and Employee Experience leadership to achieve goals and efficiency
• Be a brand ambassador and communication hub for all employees on-site while keeping an overall pulse of the campus
• Assist in planning and facilitating corporate events
• Support leadership in prioritizing overlapping projects and initiatives, ensuring clear expectations are set
• Communicate frequently and transparently with site and corporate leaders

As Campus Employee Experience Coordinator, You Have…

• High school diploma or equivalent (required)
• Some post-secondary or completion of post-secondary schooling (preferred)
• Strong verbal and written communication skills
• Exceptional organizational and time management skills – must be able to multitask and prioritize
• The ability to implement change and innovation
• Ability to collaborate with a diverse group of people
• Motivation to help others thrive at work and maintain a positive attitude
• The ability to adapt as functions and responsibilities change
• A creative and outgoing personality