Employee Communications Director

TeleTech Holdings, Inc.; Hinoba-an; Hybrid; PHP 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Performance-based bonuses

Competitive benefits

Job summary

TTEC is seeking a Director of Employee Communications to lead a global team and partner with executive leadership to shape the enterprise communication vision. This role works hybrid in Pasay and focuses on aligning internal messaging with employment brand and business strategy.

You will craft C-level messaging, drive transformation initiatives, and measure impact of communications across the organization. The incumbent will ensure timely, accurate, and engaging content and act as a strategic

Qualifications

• Comprehensive internal communications leadership with proven track record building functions.
• Ability to influence C-suite decision-making and develop senior communication talent globally.
• Exceptional English and executive presence with global perspective.

Responsibilities

• Craft enterprise communication vision and strategy and lead a global communications team.
• Partner with C-suite to align internal communication with business strategy and culture.
• Drive transformation initiatives through storytelling, change management, and engagement programs.
• Champion measurement capabilities to position internal communications as a strategic function.
• Lead organizational change with poise and executive partnership.
• Shape channel strategy and investments to position the company for future success.

Skills

Internal communications leadership

Executive presence

C-suite collaboration

Strategic storytelling

Change management

Data-driven decisions

Job description

Lead the evolution of how TTEC connects, engages, and inspires its global workforce. As a Director, Employee Communications working hybrid in Five Ecom, Pasay, you'll work with executive leadership to formulate enterprise communication vision aligned with employment brand and lead a global team while partnering on initiatives that support business strategy, driving transformation initiatives, and positioning internal communications as a strategic business function—while you #experienceTTEC, an award-winning employment experience and company culture.

A bit more about your role You’ll partner across People & Culture and business teams to keep messages timely, accurate, and engaging.

What you’ll be doing

• Craft enterprise communication vision and strategy while personally crafting C-level messaging and leading a global communications team
• Partner with C-suite to align internal communication with business strategy, brand positioning, and organizational culture aspirations
• Drive enterprise-wide transformation initiatives through strategic storytelling, change management, and employee engagement programs
• Champion measurement innovation and insights capability that positions internal communications as strategic business function
• Lead organization through crisis, reputation challenges, and transformational change with poise, strategic clarity, and executive partnership
• Shape organizational communication philosophy, emerging channel strategy, and investment priorities that position company for future success

What you bring to the role

• Comprehensive internal communications leadership with proven track record building functions, advising executives, and driving business outcomes at scale
• Exceptional English and executive presence with demonstrated ability to influence C-suite decision-making and develop senior communication talent globally
• Ability to work primarily US hours while leading with enterprise mindset and global perspective, ensuring communication function serves as strategic business partner across organization
• Masterful writer and editor who personally creates most sensitive organizational content while setting standards for team excellence
• Strategic insights leader who connects communication measurement to business performance and uses data to drive organizational decisions
• Seamlessly integrates hands-on content leadership with functional strategy, organizational development, and enterprise-level influence

What you can expect

• An organization supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A competitive compensation package including opportunities for performance-based bonuses, a healthy benefits package that includes those you'd expect and maybe a few that would pleasantly surprise you

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. We are committed to creating a diverse and inclusive workplace where every employee feels valued, respected, and empowered to contribute to our shared success.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vistas and for you to bring value to the table in your own unique way.

#LI-Hybrid