Employee Communications Director

TTEC; Pasay; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Career and professional development

Inclusive culture

Performance-based bonuses

Comprehensive benefits package

Job summary

TTEC is seeking a Director of Employee Communications based in Pasay, Metro Manila. This critical role involves leading the evolution of enterprise communication strategy and partnering with executive leadership to align internal messaging with business goals. The ideal candidate will possess a proven track record in internal communications, exceptional English skills, and the ability to influence C-suite decision-making. TTEC promotes a diverse and inclusive workplace, offering competitive compensation and a supportive culture for professional development.

Qualifications

• Proven track record building internal communications functions and advising executives.
• Exceptional English skills with the ability to influence senior decision-makers.
• Demonstrated experience integrating content leadership with organizational strategy.

Responsibilities

• Lead communication vision and strategy while collaborating with C-suite executives.
• Drive transformation initiatives through storytelling and employee engagement.
• Shape organizational communication philosophy and channel strategy.

Skills

Internal communications leadership

C-suite influence

Masterful writing and editing

Data-driven decision making

Strategic insights leadership

Crisis management

Job description

Lead the evolution of how TTEC connects, engages, and inspires its global workforce. As a Director, Employee Communications working hybrid in Five Ecom, Pasay, you'll work with executive leadership to formulate enterprise communication vision aligned with employment brand and lead a global team while partnering on initiatives that support business strategy, drive transformation initiatives, and position internal communications as a strategic business function—while you #experienceTTEC, an award‑winning employment experience and company culture.

A bit more about your role: You’ll partner across People & Culture and business teams to keep messages timely, accurate, and engaging.

What You’ll Be Doing

• Craft enterprise communication vision and strategy while personally crafting C‑level messaging and leading a global communications team
• Partner with C‑suite to align internal communication with business strategy, brand positioning, and organizational culture aspirations
• Drive enterprise‑wide transformation initiatives through strategic storytelling, change management, and employee engagement programs
• Champion measurement innovation and insights capability that positions internal communications as a strategic business function
• Lead organization through crisis, reputation challenges, and transformational change with poise, strategic clarity, and executive partnership
• Shape organizational communication philosophy, emerging channel strategy, and investment priorities that position the company for future success

What You Bring To The Role

• Comprehensive internal communications leadership with proven track record building functions, advising executives, and driving business outcomes at scale
• Exceptional English and executive presence with demonstrated ability to influence C‑suite decision‑making and develop senior communication talent globally
• Ability to work primarily U.S. hours while leading with enterprise mindset and global perspective, ensuring the communication function serves as a strategic business partner across the organization
• Masterful writer and editor who personally creates most sensitive organizational content while setting standards for team excellence
• Strategic insights leader who connects communication measurement to business performance and uses data to drive organizational decisions
• Seamlessly integrates hands‑on content leadership with functional strategy, organizational development, and enterprise‑level influence

What You Can Expect

• An organization supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A competitive compensation package including opportunities for performance‑based bonuses and a healthy benefits package that includes those you'd expect and maybe a few that would pleasantly surprise you

Visit https://mybenefits.ttec.com/ for more information.

TTEC is a global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. We are committed to creating a diverse and inclusive workplace where every employee feels valued, respected, and empowered to contribute to our shared success. TTEC is proud to be an equal‑opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

Primary location: PH‑National Capital‑Pasay City, Metro Manila

Other locations: Philippines