Senior QA Advocate: Elevate Client Experience

BOLDR PH, INC.

Pasig

On-site

PHP 600,000 - 900,000

Full time

5 days ago

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Job summary

Boldr is seeking a Senior Quality Assurance Advocate to ensure the Service Delivery team’s output adheres to client quality guidelines. You will perform QA reviews, document findings, and coordinate with Team Captain/s to align audits with guidelines and drive improvements across processes and outputs.

Ideal candidates have 2 years in detail-oriented roles, strong English, and hands-on experience with Google Suite and CRMs.

Qualifications

2 years of experience in a highly detail-oriented environment.
Excellent English (written and verbal).
Proficient computer and technical skills (Google Suite and CRMs).
Experience in high-volume support desk environments.
Intermediate knowledge of cloud-based apps (Google Drive/Sheets/Docs) and MS Office.

Responsibilities

Be an expert on support processes and make recommendations toward next steps.
Perform assessment of customer interactions (phone, email, chat).
Review data output against client guidelines.
Check compliance of each team member to client-established processes and capture errors.
Maintain focus on data integrity and high-quality outputs.
Share QA audit findings with Team Captains and leadership to drive improvements.
Identify quality gaps and contribute to improvement actions within workflows.
Review data output and provide weekly summaries to team leadership.
Build knowledge of client support processes for accurate QA evaluations.
Utilize SolidRoad to complete audits and track performance trends.