Email Security Operations Lead (Hybrid/Onsite)

Biitech Solutions; Taguig; Hybrid; PHP 1,523,340 - 1,824,660; Full time

Job summary

Biitech Solutions in Taguig is seeking an Email Security Operations Manager to lead a 24x7 team handling email operations, spam and abuse mitigation, phishing investigations, and Trust and Safety workflows. The role requires rotational shifts in Taguig with onsite/hybrid work options.

You will drive incident response, SLA compliance, and continuous improvement initiatives, building dashboards in Splunk and coordinating with stakeholders to strengthen email infrastructure.

Qualifications

• 3+ years of experience in Email Operations, Email Security, Trust and Safety, or SOC environments.
• 3+ years of hands-on Splunk experience.
• Strong knowledge of SMTP, SPF, DKIM, DMARC, and email infrastructure.
• Experience managing teams in a 24x7 BPO or operations environment.

Responsibilities

• Lead and develop a team of analysts.
• Ensure SLA, productivity, and quality targets are achieved.
• Monitor and mitigate spam, phishing, spoofing, and abuse activities.
• Conduct RCA and incident reviews.
• Build dashboards and reports using Splunk.
• Drive process improvements and automation initiatives.

Skills

Email operations

Splunk

SMTP

SPF

DKIM

DMARC

Leadership

Stakeholder management

Decision making

Tools

Splunk

Job description

Biitech Solutions in Taguig is seeking an Email Security Operations Manager to lead a 24x7 team handling email operations, spam and abuse mitigation, phishing investigations, and Trust and Safety workflows. The role requires rotational shifts in Taguig with onsite/hybrid work options.

You will drive incident response, SLA compliance, and continuous improvement initiatives, building dashboards in Splunk and coordinating with stakeholders to strengthen email infrastructure.