Email Security Operations Analyst

Sutherland Global; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

Sutherland Global in Taguig is seeking an Email Operations Specialist to support email operations, spam detection, and Trust & Safety workflows. The role involves monitoring email traffic and performing log analysis to ensure a secure and reliable email ecosystem.

The ideal candidate has over 2 years of experience in email operations and is familiar with email authentication protocols and log analysis tools like Splunk. This position requires onsite work in Taguig.

Qualifications

• 2+ years of experience in email operations, Trust & Safety, or SOC environments.
• Working knowledge of SMTP, SPF, DKIM, DMARC.
• Strong analytical, investigative, and problem-solving skills.

Responsibilities

• Monitor and investigate email traffic for spam, phishing, and abuse patterns.
• Perform log analysis using Splunk to identify anomalies and threats.
• Support incident response by documenting findings.

Skills

Email operations

Spam detection

Analytical skills

Problem-solving

Log analysis using Splunk

Tools

Splunk

O365 Defender

Proofpoint

Job description

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Key Responsibilities:

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
• Collaborate with internal teams and external vendors for issue resolution and trend tracking

Qualifications:

• 2+ years of experience in email operations, Trust & Safety, or SOC environments
• Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
• Experience in Splunk SIEM and Email security tools like O365 Defender, Proofpoint
• Hands‑on experience with Splunk for log analysis
• Strong analytical, investigative, and problem‑solving skills
• Must have PDP score of Exceeds Expectations or OutstandingTenure of at least 18 months
• Must be willing to work onsite in Taguig

Additional Information:

All your information will be kept confidential according to EEO guidelines.