Elite Desktop Support Technician: Independent Troubleshooter

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an experienced desktop support technician who can independently deliver advanced troubleshooting, perform hardware and software installations, and maintain high-quality service with minimal supervision. The role focuses on end-user support, proactive system maintenance, and documenting issues in detail.

You will configure desktops, manage imaging tools (SCCM/MDT), and assist teammates with complex problems while communicating clearly and taking

Qualifications

• High school diploma required; associate degree or IT certs preferred.
• Ongoing technical training encouraged.

Responsibilities

• Provide technical support to end-users.
• Independently resolve complex desktop issues.
• Perform hardware/software installations and upgrades.
• Conduct regular system maintenance and patching.
• Set up new desktops and peripheral equipment.
• Ensure detailed issue documentation.
• Informally assist less experienced staff when needed.
• Minimize escalation through deeper troubleshooting.
• Engage with IT peers for advanced issues.

Skills

Advanced troubleshooting

Imaging/Endpoint tools

AD/OS management

Independent resolution

Scripting basics

Communication

Process improvement

Education

High school diploma

Associate degree or IT certs (A+, MD-100/101)

Tools

Imaging tools (SCCM/MDT)

Job description

Hammerjack Pty Ltd in the Philippines is seeking an experienced desktop support technician who can independently deliver advanced troubleshooting, perform hardware and software installations, and maintain high-quality service with minimal supervision. The role focuses on end-user support, proactive system maintenance, and documenting issues in detail.

You will configure desktops, manage imaging tools (SCCM/MDT), and assist teammates with complex problems while communicating clearly and taking