EDM Practitioner

IBM; Quezon City; On-site; PHP 312,000 - 402,000; Full time

Job summary

IBM Philippines is hiring for an HR Data Services role in Metro Manila. You will input and process employee data in the HR System, ensuring accuracy and timely information for multiple HR services. You will handle data feeds, QA checks, reporting, and end-user support while aligning with SLA requirements.

The role requires a bachelor’s degree, strong English communication, and proficiency in MS Excel. Shift/night schedules may be necessary as part of operations.

Qualifications

• Bachelor’s degree in HR or a related field.
• Experience in a BPO or similar fast-paced environment.
• Strong English communication skills (verbal & written).
• Basic computer and internet navigation skills.
• Willingness to work shifting/night schedule.
• Proficiency in MS Excel.

Responsibilities

• Inputs and processes employee data in the HR System to provide accurate information.
• Submits regular data feed file requirements to Global or data warehouse contacts.
• Provides services relying on processed data to meet SLA requirements.
• Document indexing, dispatching, data entry and QA reviews.
• Creates and reviews documentation related to processing and reporting.
• Generates standard and ad hoc reports for end-users and tracks tasks per SLA.
• Acts as first-level interface with end-users for reporting inquiries.

Skills

English communication

Analytical thinking

Time management

Education

Bachelor’s degree

Tools

MS Excel

ERP

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services.

Submits regular data feed file requirements to Global and/or data warehouse contact.

Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA).

Processes may be inclusive of but are not limited to the following:

• Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information
• Dispatching (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation
• Data Entry – processing of Transfers, Department and Org Changes, etc.
• QA- Reviews validity, accuracy and completeness of requests. Ensures compliance to the IBM and client’s existing standards.
• Provides data for any internal business controls team as required. Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements
• Creates, updates and reviews documentation related to processing, reports and job aids used to manage data into the HR database
• Reporting
• Act as first level interface with end-users on reporting inquiries and issues
• Generation of standard/regular and ad hoc reports to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients. Logs all report transactions and completed tasks in the tracking Sheet
• Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor

Preferred Education

Bachelor’s Degree

Required Technical And Professional Expertise

Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent.

Similar work experience especially in a BPO or similar fast-paced setting.

Good English Communication(verbal & non verbal)Skills.

Basic computer and internet navigation skills.

Amenable to working in shifting/night schedule.

Intermediate in MS Excel.

Preferred Technical And Professional Experience

ERP working experience.

Ability to prioritize tasks, manage multiple priorities and tight deadlines.

Highly organized, analytical, results-oriented and has keen on details.