EDI & Logistics Systems Support Specialist

CUBEWORK.COM PH CORP; Davao City; On-site; PHP 180,000 - 260,000; Full time

Job summary

CUBEWORK.COM PH CORP is seeking an experienced technical support specialist to assist with TMS, FMS, Drayage, WFM, and EDI operations in the Philippines. The role focuses on diagnosing issues, analyzing transaction data, and coordinating with Operations and Software Development teams to maintain reliable logistics systems.

The candidate will perform UAT and regression testing, support EDI onboarding, and maintain SOPs.

Qualifications

• 1+ year of experience in technical/application support or logistics operations.
• Basic knowledge of TMS/FMS, EDI, data analysis, and system testing.
• Willingness to learn TMS, FMS, EDI, and logistics systems.

Responsibilities

• Provide first and second-level technical support for TMS, FMS, Drayage, WFM, and EDI.
• Investigate, troubleshoot, and reproduce system issues; analyze transaction data for discrepancies.
• Coordinate with Software Development teams for bug fixes and enhancements.
• Perform UAT, regression testing, and validate system fixes and new features.
• Support EDI trading partner onboarding and review requirements.

Skills

Troubleshooting

Analytical skills

English communication

TMS/FMS/EDI knowledge

SQL basics

Education

College diploma / associate / bachelor’s in IT or related field

Willingness to learn TMS, FMS, EDI

Tools

TMS

FMS

EDI

SQL

UAT/testing

Job description

CUBEWORK.COM PH CORP is seeking an experienced technical support specialist to assist with TMS, FMS, Drayage, WFM, and EDI operations in the Philippines. The role focuses on diagnosing issues, analyzing transaction data, and coordinating with Operations and Software Development teams to maintain reliable logistics systems.

The candidate will perform UAT and regression testing, support EDI onboarding, and maintain SOPs.