Ecommerce Operations Process Engineer

Synchronicity Select; Caloocan; On-site; PHP 420,000 - 540,000; Full time

Job summary

Synchronicity Select in the Philippines is seeking a Production Planning & Process Engineer to optimize eCommerce fulfillment, inventory handling, and packing efficiency through data-driven improvements.

You will lead time-and-motion studies, develop capacity plans, and build KPI dashboards to monitor performance across Lazada, Shopee, and other platforms. This onsite role is based at South Caloocan City with a Monday–Saturday schedule.

Qualifications

• Bachelor's Degree in Industrial Engineering or a related field.
• Minimum of 1–3 years of experience in IE, Operations Planning, Warehouse Operations, Supply Chain, Logistics, or eCommerce Operations.
• Experience in process improvement, workflow optimization, and business process documentation.
• Strong knowledge of warehouse operations, inventory management, fulfillment processes, and productivity measurement.
• Experience with KPI dashboards, capacity planning, forecasting, and operational analytics.
• Advanced proficiency in Microsoft Excel or Google Sheets; experience with SQL, Power BI, Looker Studio, or similar analytics tools is an advantage.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent communication and cross-functional collaboration skills.
• Experience with eCommerce platforms such as Lazada, Shopee, TikTok Shop, or similar marketplaces is an advantage.

Responsibilities

• Lead time-and-motion studies across warehouse and office operations to improve order fulfillment, inventory handling, packing efficiency, and overall productivity.
• Analyze operational workflows to identify bottlenecks and implement process improvements that enhance speed, accuracy, and scalability.
• Develop capacity plans for warehouse manpower, packing stations, and fulfillment resources based on sales forecasts and seasonal demand.
• Collaborate with Purchasing, Inventory, Operations, Customer Service, and Marketplace teams to ensure smooth order fulfillment across multiple eCommerce platforms.
• Design, maintain, and continuously improve operational dashboards for productivity, order turnaround time, inventory accuracy, and workforce utilization.
• Monitor warehouse KPIs including pick-and-pack rates, order accuracy, processing lead times, inventory turnover, and fulfillment efficiency.
• Create and standardize Standard Operating Procedures (SOPs), workflow documentation, and process maps to improve operational consistency.
• Recommend warehouse layout improvements that reduce travel time, optimize storage utilization, and improve picking efficiency.
• Analyze inventory movement and recommend stocking strategies to minimize stockouts, overstocking, and unnecessary handling.
• Support the implementation and optimization of warehouse technologies, barcode systems, inventory management systems, and automation initiatives.
• Prepare operational reports and provide data-driven recommendations to management for continuous improvement.

Skills

Time-and-motion studies

Process improvement

Workflow optimization

Process documentation

Warehouse operations

Inventory management

Fulfillment processes

Productivity measurement

KPI dashboards

Capacity planning

Forecasting

Operational analytics

Analytical skills

Attention to detail

Cross-functional collaboration

Excel

Google Sheets

SQL

Power BI

Looker Studio

Education

Bachelor's Degree in Industrial Engineering

Tools

SQL

Power BI

Looker Studio

Excel

Google Sheets

Job description

Synchronicity Select in the Philippines is seeking a Production Planning & Process Engineer to optimize eCommerce fulfillment, inventory handling, and packing efficiency through data-driven improvements.

You will lead time-and-motion studies, develop capacity plans, and build KPI dashboards to monitor performance across Lazada, Shopee, and other platforms. This onsite role is based at South Caloocan City with a Monday–Saturday schedule.