Ecommerce Growth & Client Success Lead

etaily; Makati; Hybrid; PHP 480,000 - 800,000; Full time

Job summary

etaily is seeking a Client Success Manager to lead end-to-end client engagements in the ecommerce space. You will partner with brands, marketplaces, and cross-functional teams to design and implement strategies that boost online sales and strengthen digital footprints.

Key responsibilities include data-driven performance monitoring (GMV, AOV), presenting strategic recommendations, and proactively identifying opportunities to enhance client relationships.

Qualifications

• 2+++ years of ecommerce enabling or platform experience required.
• Ability to work independently and engage directly with clients.
• Proficient in Microsoft Excel and PowerPoint, adaptable to new tools.
• Experience with Data Studio and/or Power BI preferred.
• Proactive and solution-oriented mindset.
• Analytical and data-driven approach.
• Fresh graduates with relevant co-curricular or internship experience are encouraged to apply.

Responsibilities

• Lead clients' ecommerce strategies and collaborate with cross-functional teams to design/execute solutions.
• Use data to monitor GMV and AOV, guiding strategic decisions and growth.
• Present analyses and recommendations on merchandising, content, and marketing to stakeholders.
• Identify opportunities for business enhancements within existing client relationships and drive improvements.
• Collaborate with internal teams to improve the customer experience and client outcomes.

Skills

Ecommerce experience

Independent work

Analytical mindset

Interpersonal skills

Sales orientation

Mobility

Ambition/drive

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Data Studio

Power BI

Job description

etaily is seeking a Client Success Manager to lead end-to-end client engagements in the ecommerce space. You will partner with brands, marketplaces, and cross-functional teams to design and implement strategies that boost online sales and strengthen digital footprints.

Key responsibilities include data-driven performance monitoring (GMV, AOV), presenting strategic recommendations, and proactively identifying opportunities to enhance client relationships.