eBilling Inventory Analyst

Baker McKenzie International; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Baker McKenzie in Manila is seeking an E-Billing Analyst to support the firm’s eBilling operations, client requirements, and vendor platforms. You will help ensure invoices are submitted accurately and in line with client guidelines and internal procedures, collaborating with Billing, Revenue Management, and Technology teams.

Responsibilities include onboarding new clients, maintaining timekeeper and rate data, monitoring invoice submissions, troubleshooting issues, and developing reports to

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years eBilling, billing, revenue management or finance operations experience.
• Experience with eBilling platforms and LEDES formats and client guidelines.
• Experience supporting eBilling implementation and client onboarding.
• Strong Excel skills; ability to analyze data and prepare reports.
• Excellent written and verbal communication; detail-oriented documentation.

Responsibilities

• Administer and maintain eBilling platforms, client profiles, timekeeper records, rates, budgets, and access.
• Support onboarding of new eBilling clients, vendors, and platform requirements.
• Maintain eBilling timekeeper data and annual rate card submissions.
• Provide eBilling inventory support with accurate client and vendor records and trackers.
• Submit, monitor, and follow up on eBills; ensure statuses are updated.
• Review eBills for compliance and resolve routine submission issues.
• Address invoice rejections and reductions; coordinate with internal teams and clients.
• Support aging invoice follow-up with Collections and vendors.
• Monitor client billing guidelines and update systems accordingly.
• Troubleshoot platform, data upload, LEDES files, and user access issues.
• Develop reports and dashboards on eBilling operations and performance.
• Document client-specific eBilling processes for Billing and Finance teams.
• Identify recurring issues and contribute to corrective actions and improvements.
• Participate in system enhancements and special projects for revenue cycle.
• Other duties as assigned by management.

Skills

Excel skills

Analytical thinking

Communication skills

Organizational skills

Collaboration

Education

Bachelor’s degree or equivalent

Tools

SAP

Elite 3E

Aderant

Legal Tracker

Collaborati

CounselGo

eBillingHub

Job description

The eBilling Analyst is responsible for supporting the effective operation, maintenance, and implementation of the Firm’s eBilling processes, client requirements, and vendor platforms. The role supports eBilling implementation activity, ongoing eBilling timekeeper maintenance and eBilling inventory support, helping to ensure invoices are submitted accurately, efficiently and in line with client outside counsel guidelines and internal procedures.

The role-holder will work closely with Billing, Collections, Revenue Management, Rates, Client Maintenance, Technology teams, vendors and client contacts to help maintain accurate client, matter, timekeeper, rate and budget data; coordinate eBilling setup and onboarding activity; monitor invoice submission issues; and support reporting, troubleshooting and process improvement across the eBilling function.

Main responsibilities:

• Administer and maintain eBilling platforms and related records, including client profiles, matter information, timekeeper records, rates, budgets, user access, and associated data
• Support the onboarding and implementation of new eBilling clients, vendors, and platform requirements, including setup, testing, data validation, documentation, and coordination with internal and external stakeholders
• Maintain eBilling timekeeper data for assigned clients by completing monthly reviews to identify newly assigned timekeepers, coordinating and obtaining client approval for those timekeepers, updating vendor platforms and title mappings, and preparing annual all-inclusive rate card submissions for each assigned client
• Provide eBilling inventory support by keeping client and vendor records, submission requirements, platform details, billing notes, and status trackers accurate, complete, and up to date
• Submit, monitor, and follow up on eBills through eBilling platforms or third-party vendor sites, ensuring invoice statuses are updated and accepted submissions are clearly recorded
• Review eBills for compliance with client and vendor requirements, resolving routine issues that may delay submission or result in invoice rejection, reduction, or resubmission
• Monitor, analyse and address invoice rejections and reductions once transferred from the Billing team, identifying root causes and coordinating resolution with Billing, Collections, Rates, Revenue Management, vendors, and client contacts
• Work with Collections to support initiative-taking follow-up on aged invoices submitted electronically and assist in resolving payment delays or discrepancies linked to eBilling status or platform issues
• Monitor changes to client billing guidelines and eBilling requirements, ensuring relevant systems, templates, processes, documentation, and stakeholders remain aligned with current requirements
• Troubleshoot eBilling platform, data upload, LEDES file, user access, and submission issues, collaborating with internal teams, software vendors, and client representatives to achieve timely resolution
• Develop and maintain reports, dashboards, metrics, and trackers relating to eBilling operations, client requirements, invoice rejection trends, reductions, aged invoices, rates, and submission performance
• Document client-specific eBilling processes, requirements, and operational steps so that guidance is visible accessible, and kept current for Billing, Finance and eBilling colleagues
• Identify recurring billing compliance issues, platform challenges, and operational inefficiencies, escalating where appropriate and contributing to corrective actions and process improvements
• Participate in Salvo system enhancements, strategic initiatives and special projects that improve the effectiveness of eBilling operations and the wider revenue cycle
• Other duties as assigned by management

Skills and experience:

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience
• Two or more years of law firm eBilling, billing, revenue management, finance operations, or professional services experience preferred
• 2+ years e-billing experience, including exposure to platforms such as Legal Tracker, Collaborati, CounselGo and eBillingHub
• Experience supporting eBilling implementation, client onboarding, vendor setup, platform testing, or configuration activities
• Knowledge of eBilling platforms, outside counsel guidelines, LEDES formats, client billing requirements, and legal billing processes
• Experience maintaining eBilling timekeeper records, rates, title mappings, client approvals, matter information, and related inventory data
• Experience with SAP, Elite 3E, Aderant or comparable financial management, billing or eBilling systems is desirable
• Strong Microsoft Excel skills and ability to maintain trackers, analyse data, prepare reports, and identify trends or recurring issues
• Strong analytical, problem-solving and troubleshooting skills, with the ability to identify process issues and recommend practical improvements
• Excellent written and verbal communication skills, with the ability to collaborate effectively with internal teams, vendors, and client contacts
• Highly organised and meticulous, with the ability to manage multiple priorities, meet deadlines and maintain accurate documentation
• Customer-service mindset, discretion when managing sensitive information and ability to work collaboratively across a global organisation

You will report to: eBilling Leadership - Manager or Senior Manager

About us

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.

Additional Information

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.

Reasonable Accommodation statement:

If you require a reasonable accommodation during the application process, please let your recruitment contact know. We are committed to working with candidates to ensure an inclusive and accessible experience in accordance with applicable laws and our commitment to diversity.