EARN PHP35K: Customer Success Specialist | Bridgetowne

Concentrix; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

Concentrix in the Philippines is seeking a Customer Success Specialist to bridge customers with internal teams, delivering product knowledge and customized solutions that drive satisfaction and strong partnerships.

You will lead onboarding sessions, present compelling material, and coordinate via email with internal teams and customers. A confident video presence, storytelling, and clear explanations are essential to help customers maximize ROI.

Qualifications

• Confident on video calls and virtual meetings.
• Strong presentation and storytelling skills.
• Ability to explain concepts clearly.
• Comfort with client-facing interactions.
• Tech-savvy and able to prepare and explain slides.

Responsibilities

• Lead sessions with customers to deliver comprehensive knowledge on product usage and enhance their ROI.
• Collaborate with the sales team to understand customer needs and provide tailored strategies.
• Engage in email communication to schedule and coordinate essential meetings with both internal teams and customers.
• Prepare and deliver impactful onboarding presentations showcasing the features and benefits of the purchased products.

Skills

Video conferencing

Presentation skills

Storytelling

Client-facing

Job description

Are you ready to POWER UP your skills? Take the leap and join Concentrix's League of TOP-NOTCH TALENTS! Prepare for an Extra-Ordinary Journey where you not only Collaborate with Industry Champions but also immerse yourself in an Innovative Workplace filled with Laughter, Continuous Learning, and Limitless Opportunities. Join the Leading Global Provider of CX and Tech Services and seize this moment to #JoinConcentrix!

About the role

The Customer Success Specialist acts as a crucial contact between customers and internal teams, contributing to a seamless and successful partnership. Through providing support, information, and implementing customized solutions, the specialist plays a vital role in ensuring the satisfaction and success of diverse customer base.

Key responsibilities

• Lead sessions with customers to deliver comprehensive knowledge on product usage and enhance their Return on Investment
• Collaborate with the sales team to understand customer needs and provide tailored strategies
• Engage in email communication to schedule and coordinate essential meetings with both internal teams and customers
• Prepare and deliver impactful presentations showcasing the features and benefits of the purchased products during onboarding sessions for new customers

About you

• High confidence on video calls
• Strong presentation and storytelling skills
• Ability to think logically and explain concepts clearly
• Comfort with client-facing interaction
• Tech-savvy; able to prepare and explain slides