E2E O2C Process & Transformation Lead

Bayer; Taguig; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Bayer in Manila, Philippines, is seeking a senior leader to define and drive the global O2C transformation. You will shape strategies across order-to-cash, harmonize processes, and embed AI-enabled solutions to improve customer experience, margin, and cash flow.

This role requires strong collaboration with regional finance, IT, and business partners, plus proven program management and change management in complex, global environments.

Qualifications

• Bachelor's or Master's degree in a related field.
• 10+ years of professional experience with 3+ years in transformation, process excellence or efficiency initiatives.
• Strong understanding of end-to-end O2C processes and customer experience drivers.
• Experience with AI, automation, analytics and digital platforms.

Responsibilities

• Develop, maintain, and execute the global O2C strategy in partnership with O2C leaders.
• Drive continuous improvement of the end-to-end O2C process by identifying inefficiencies and value opportunities.
• Steer automation, analytics, AI, and digital capabilities to enhance O2C performance and customer experience.
• Build partnerships across divisions, O2C operations, IT, and other stakeholders to deliver improvements.
• Monitor AI, automation, and process-excellence developments and translate insights into strategic initiatives.
• Collaborate with regional leaders and process experts to ensure alignment and governance.
• Drive UX initiatives across the global O2C landscape to improve stakeholder satisfaction.

Skills

O2C processes

Process excellence

AI-enabled transformation

Data analytics

Power BI

Change management

Agile methods

Stakeholder management

English proficiency

Education

Bachelor's degree

Master's degree

Tools

Power BI

Microsoft Excel

Job description

POSITION PURPOSE:

The E2E O2C is a Global role responsible for defining, developing and driving the global transformation strategy for the E2E Order-to-Cash process. The role ensures the O2C ecosystem is harmonized, streamlined, innovative, customer-centric and future-ready.

The role acts as a strategic transformation leader, identifying opportunities to enhance business value by combining process excellence, technology disruption, AI-enabled transformation, data-driven decision-making and strong enterprise collaboration.

Drives enterprise-wide collaboration to deliver impactful business outcomes, improve stakeholder experience, simplify operations to improve Sales, Margin & Cashflow.

YOUR TASKS AND RESPONSIBILITIES:

• Develop, maintain, and execute the global O2C strategy in partnership with O2C leaders, ensuring alignment with Bayer priorities and business objectives.


• Drive the continuous improvement of the end-to-end O2C process by identifying inefficiencies, control gaps, customer pain points, and value opportunities, transforming insights into scalable process, digital, and AI-enabled solutions.


• Steer the identification, prioritization, and implementation of automation, analytics, AI, and digital capabilities to enhance O2C performance, customer experience, and business outcomes.


• Build strong partnerships across divisions, O2C operations, GPOs, Intelligent Automation, IT, and other key stakeholders to align priorities, enable scalable solutions, and deliver improvements in Sales, Margin, Cash Flow, and stakeholder experience.


• Monitor industry-leading practices and emerging developments in AI, automation, customer experience, and process excellence, benchmark Bayer's O2C capabilities, and translate insights into strategic initiatives that strengthen process maturity, innovation, and business performance.


• Collaborate with Workstream Leads, Capability Community Leads, regional and country O2C and Finance leaders, and process experts to ensure strategic alignment, effective governance, transparent communication, and successful delivery of O2C initiatives.


• Drive the design and implementation of User Experience (UX) initiatives across the global O2C landscape to improve stakeholder satisfaction, process adoption, and business outcomes.

WHO YOU ARE:

• Bachelor's or Master's degree in Business, Finance, Supply Chain, Operations, Technology, Engineering, or a related field.


• 10 years of relevant professional experience, including 3+ years driving process excellence, operational improvement, transformation, or efficiency initiatives within complex, global organizations.


• Strong understanding of end-to-end O2C processes, customer experience principles, and business performance drivers, including Sales, Margin, and Cash Flow.


• Strong understanding of enterprise application landscapes, digital platforms, data, automation, analytics, and AI technologies, with the ability to bridge business and technology domains.


• Strong disruptive and innovative mindset, with the ability to challenge and influence existing service and process


• Proven experience in project management, change management, and agile ways of working, with the ability to identify opportunities, build compelling business cases, and drive the adoption of scalable process, digital, and AI-enabled solutions.


• Highly collaborative and influential, with a track record of building trusted partnerships and driving alignment across functions, divisions, geographies, and external partners.


• Strong analytical and problem-solving skills, leveraging data and insights to support decision-making, continuous improvement, and value realization (e.g. Power BI and advanced Microsoft).


• Proficient in English

VACC BEHAVIOURS:

• Visionary
  
  
  
  • I work with the team to define aspirational outcomes
  
  
  • I support the radical focus on outcomes
  
  
  
  


• Architect
  
  
  
  • I understand the needs of the customer
  
  
  • I design, flex and simplify processes with the team
  
  
  
  


• Catalyst
  
  
  
  • I break silos to connect people
  
  
  • I foster collaboration and learning across teams
  
  
  
  


• Coach
  
  
  
  • I help the team operate in 90-day cycles
  
  
  • I co-create in network to leverage expertise
  
  
  
  

Job posting relevant for Manila, Philippines GBS Office

Local regulations and legal requirements vary per country of hire and will be discussed with considered candidates individually based on their potential of hire.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Division: Enabling Functions | Reference Code: 882829 | Functional Area: Supply Chain Management | Location: Philippines : National Capital : Taguig | Employment Type: Regular | Position Grade: VS 1.3