E-Learning Support Specialist: Zoom Sessions & Attendance Lead

MicroSourcing; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Dependents coverage

PTO cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Work-life harmony

Career growth

Inclusive teamwork

Job summary

MicroSourcing is seeking an E-Learning Support Specialist to ensure Zoom sessions run smoothly for Coaches and participants. The role supports Coaches by recording attendance, tracking points, and taking important notes during sessions while sharing assets like slides, games, and music.

You will observe and log red flags or notable behaviours, whether verbal or via chat. Onsite in Eastwood, Quezon City with night shift expectations, you will assist in rostering, attendance, and follow-up tasks

Qualifications

• 0–1 year and 6 months Customer Service Experience (Fresh Graduates and Career Shifters are also acceptable)
• Strong verbal and written communication skills in English
• Preferred but not required: Knowledge of Zoom and basic computer literacy
• Ability to report onsite as needed
• Capability to make sound decisions in urgent situations
• Open to college undergraduates and senior high school students
• Reliable, highly responsive, and confident
• Proactive, and able to respond promptly
• Strong organisational and decision-making abilities
• Ability to work in a team environment and support Coaches effectively

Responsibilities

• Assist Coaches in facilitating smooth Zoom sessions with children
• Record attendance and track points earned by children during sessions
• Take detailed notes on significant events and discussions that occur during the sessions
• Share session assets, including slides, games, music, and other activities, with children
• Roster creation, record skip sessions in the roster, rescheduling and other tasks delegated by the client. Tasks changes based on the business needs, expansion and progress
• Observe the behaviour of both Coaches and children during sessions and report any red flags
• Log any verbal or chat-related concerns or incidents that arise during the session

Skills

Verbal communication

Written communication

Teamwork

Organisational skills

Decision making under pressure

Proactive

Report onsite as needed

Education

Undergraduate students welcome

Tools

Zoom

Basic computer literacy

Job description

MicroSourcing is seeking an E-Learning Support Specialist to ensure Zoom sessions run smoothly for Coaches and participants. The role supports Coaches by recording attendance, tracking points, and taking important notes during sessions while sharing assets like slides, games, and music.

You will observe and log red flags or notable behaviours, whether verbal or via chat. Onsite in Eastwood, Quezon City with night shift expectations, you will assist in rostering, attendance, and follow-up tasks