E‑Commerce Support Pro: Disputes, Orders & CX

Hammerjack Pty Ltd

Philippines

On-site

PHP 335,000 - 513,000

Full time

5 days ago

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Job summary

Hammerjack Pty Ltd is seeking an E-Commerce Customer Service Representative to manage inquiries, disputes, and after-sales issues across Lazada, Shopee, and TikTok platforms. You will file complaints, gather evidence, and coordinate with internal teams to protect store ratings and platform compliance.

Ideal candidates have at least 1 year in e-commerce customer service, familiarity with Seller Center, and strong written English and Filipino communication, with the ability to handle pressure and

Qualifications

1+ year experience in e-commerce customer service or online seller support.
Familiar with Seller Center tools, dispute filing, and chat support workflows.
Excellent written communication in English and Filipino.
Detail-oriented and organized, especially in documentation and evidence handling.
Able to work under pressure and meet response time targets.

Responsibilities

Respond to customer inquiries via chat and platform messaging tools in a timely and professional manner.
Handle concerns related to orders, deliveries, product issues, refunds, and returns.
File disputes and claims accurately on Lazada, Shopee, and TikTok Seller Centers and monitor status.
Maintain records of customer concerns, disputes, and resolutions and provide regular updates.

Skills

Customer service

Problem-solving

English & Filipino communication

Documentation & evidence handling

Work under pressure

Tools

Seller Center

Job description

Ideal candidates have at least 1 year in e-commerce customer service, familiarity with Seller Center, and strong written English and Filipino communication, with the ability to handle pressure and

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