E-commerce CSR: Resolve Orders & Disputes Across Platforms

Much Prosperity Trading International Inc.; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Much Prosperity Trading International, Inc. is seeking an E-commerce Customer Service Representative to handle inquiries, complaints, and disputes across Lazada, Shopee, and TikTok platforms.

The role requires timely responses, accurate dispute filing, and coordination with internal teams to maintain high store ratings. Responsibilities include handling refunds, returns, and post-sale support, while ensuring compliance with platform SLAs and documenting customer interactions for continuous

Qualifications

• At least 1 year experience in e-commerce customer service or online seller support.
• Familiar with Seller Center tools and dispute filing workflows.
• Good written communication in English and Filipino.

Responsibilities

• Respond to customer inquiries via chat on Lazada, Shopee and TikTok in a timely, professional manner.
• File disputes and claims accurately and manage supporting documents.
• Monitor and improve store ratings; coordinate with internal teams for investigation and evidence gathering.
• Provide regular updates on dispute volume and resolution status.

Skills

Customer service

Dispute handling

Communication

Tools

Lazada Seller Center

Shopee Seller Center

TikTok Seller Center

Job description

Much Prosperity Trading International, Inc. is seeking an E-commerce Customer Service Representative to handle inquiries, complaints, and disputes across Lazada, Shopee, and TikTok platforms.

The role requires timely responses, accurate dispute filing, and coordination with internal teams to maintain high store ratings. Responsibilities include handling refunds, returns, and post-sale support, while ensuring compliance with platform SLAs and documenting customer interactions for continuous