E-Commerce Specialist

Jake Bros., Inc.; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Jake Bros., Inc. is seeking an E-Commerce Specialist to manage online sales channels and optimize the customer experience on desktop and mobile platforms.

You will leverage data analytics to improve conversions and drive growth across marketplaces. The role requires hands-on experience with Shopee/Lazada, strong attention to detail, and the ability to coordinate with marketing, logistics, and content teams while working onsite in Bagumbayan, Quezon City.

Qualifications

• Bachelor’s degree in Marketing, Business Admin, or related field.
• 1–3 years in e-commerce, online marketplace management, or digital retail.
• Hands-on experience with Shopee, Lazada, or similar platforms.
• Strong analytical skills with Excel or Google Sheets.
• Detail-oriented, organized, and able to manage multiple priorities.
• Excellent communication and coordination skills.

Responsibilities

• Manage e-commerce websites and ensure correct function and updated content.
• Monitor reviews and respond to customer inquiries via email, chat, and social media.
• Coordinate with logistics to track stock and fulfill orders; support shipping and returns inquiries.
• Research trends to boost digital sales and apply marketing insights.
• Write clear, compelling product or service copy for online pages.
• Collaborate with marketing, sales, and logistics to ensure smooth operations.

Skills

E-commerce

Analytics

Communication

Time management

Education

Bachelor’s Degree in Marketing or related field

Tools

Shopee

Lazada

Google Sheets

Excel

Job description

The E-Commerce Specialist will be responsible for managing and optimizing the online sales channels, ensuring seamless and engaging customer experience. This role requires a deep understanding of ecommerce platforms, digital marketing strategies, and data analytics.

Job Type: (Project-Based), Full-time, On-site

Qualifications:

• Bachelor’s Degree in Marketing, Business Administration, or a related field.
• At least 1-3 years of experience in e-commerce, online marketplace management, or digital retail.
• Hands-on experience with platforms such as Shopee, Lazada or similar.
• Strong analytical skills with proficiency in Microsoft Excel or Google Sheets.
• Detail-oriented, organized, and able to manage multiple priorities.
• Excellent communication and coordination skills.
• Willing to work ASAP (project-based) onsite in Bagumbayan, Quezon City

Duties and Responsibilities:

• Manage e-commerce websites: Overseeing e-commerce websites and ensuring they function correctly. Monitoring and updating product content contained on eCommerce websites/portals.
• Customer Engagement & Retention: Monitor customer reviews and feedback on various online platforms. Assist in responding to customer inquiries via email, chat, and social media.
• Order Processing & Inventory Coordination: Assist in monitoring stock levels and updating inventory records. Help coordinate with logistics teams to ensure timely order fulfillment. Track order status and assist customer service with inquiries related to shipping and returns.
• Research trends: Research trends to increase digital sales and track data e-commerce website. Look into current marketing trends and apply them to optimize website.
• Write e-commerce website copy: Describe the product or service to provide details to the buyers. Crafting thoughtful, engaging copy on an e-commerce site may encourage users to buy a product.
• Cross-Functional Collaboration: Work closely with marketing, sales, and logistics teams to ensure smooth e-commerce operations. Coordinate with graphic artists to create engaging product pages and promotional materials.