E-commerce Operations VA (Website Management)

VA Masters; Sorsogon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

VA Masters in the Philippines is seeking an organized E-commerce Operations VA to keep our online store and marketplace channels running smoothly daily.

The role covers order processing, product listings on Amazon and Nordstrom Marketplace, site updates, and Photoshop image prep, requiring meticulous attention, tech comfort, and independent work. You’ll collaborate with a small team to own online operations end-to-end.

Qualifications

• Solid hands-on experience managing a Shopify store (orders, products, site content)
• Experience with Amazon Seller Central, including listings, inventory, and issue resolution
• Comfortable making light code edits to product pages and templates (HTML/CSS or Shopify Liquid)
• Working proficiency in Photoshop for product image preparation
• Experience processing e-commerce orders and generating shipping labels or airway bills
• Reliable, detail-oriented, and able to work independently
• Strong communication skills for customer support and team coordination

Responsibilities

• Process Shopify and Nordstrom Marketplace orders, generate airway bills (AWBs), and keep stock levels accurate
• Respond to customer inquiries and provide friendly, timely support
• Monitor the website to ensure everything functions properly and keep the homepage updated
• Manage promo codes across the site, including abandoned cart flows and product page promo code updates
• Re-arrange collections and support new product uploads to the online store
• Add and maintain product listings on Amazon and Nordstrom Marketplace, including descriptions, inventory shipments, and resolving listing flags or documentation issues
• Update shop links, images, and product mapping across Meta Commerce Manager, the Shopify Shop App, and TikTok Shop
• Prepare product images in Photoshop for our website customizer and code new customizer products in coordination with our developer

Skills

Shopify management

Amazon Seller Central

HTML/CSS

Shopify Liquid

Photoshop

Order processing

Autonomy

Customer support

Job description

Job Summary:

We're a well-established jewelry brand looking to add a highly organized E-commerce Operations VA to keep our online store and marketplace channels running smoothly every day. The role spans order processing, website maintenance, product listings on Amazon and Nordstrom Marketplace, social shop management, and product preparation for our website customizer. The ideal candidate is meticulous and tech-comfortable - equally at home processing orders, making light code updates, and working in Photoshop.

Key Responsibilities:

• Process Shopify and Nordstrom Marketplace orders, generate airway bills (AWBs), and keep stock levels accurate
• Respond to customer inquiries and provide friendly, timely support
• Monitor the website to ensure everything functions properly and keep the homepage updated
• Manage promo codes across the site, including abandoned cart flows and product page promo code updates
• Re-arrange collections and support new product uploads to the online store
• Add and maintain product listings on Amazon and Nordstrom Marketplace, including descriptions, inventory shipments, and resolving listing flags or documentation issues
• Update shop links, images, and product mapping across Meta Commerce Manager, the Shopify Shop App, and TikTok Shop
• Prepare product images in Photoshop for our website customizer and code new customizer products in coordination with our developer

Mandatory Skills:

• Solid hands-on experience managing a Shopify store (orders, products, site content)
• Experience with Amazon Seller Central, including listings, inventory, and issue resolution
• Comfortable making light code edits to product pages and templates (HTML/CSS or Shopify Liquid)
• Working proficiency in Photoshop for product image preparation
• Experience processing e-commerce orders and generating shipping labels or airway bills
• Reliable, detail-oriented, and able to work independently
• Strong communication skills for customer support and team coordination

Preferred Skills:

• Experience with Nordstrom Marketplace or other retail marketplace platforms
• Familiarity with Meta Commerce Manager, TikTok Shop, and the Shopify Shop App
• Experience creating or managing GS1 barcodes
• Familiarity with QuickBooks
• Experience coordinating with web developers on site features or fixes
• Background in fashion, jewelry, or accessories e-commerce

Why Join Us:

This is a stable, long-term role at the heart of an established brand's daily operations, with a thorough handover and detailed video training guides to set you up for success. You'll take real ownership of our online channels and work directly with a small, supportive team that values reliability and treats its people well.