E-Commerce Manager

Future Fresh; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Future Fresh, a leading agtech company in the Philippines, seeks an E-commerce Manager to drive online sales and customer experience through bold e-commerce strategies. You will own the online store, plan campaigns, optimize product listings, and collaborate with marketing, logistics, and data teams.

You will analyze website data using Shopify dashboards, coordinate with third-party vendors for UI/UX and SEO, manage budgets, forecast demand, and build programs to boost retention and loyalty

Qualifications

• Experience leading e-commerce initiatives for online stores.
• Ability to develop and execute online marketing campaigns.
• Strong analytical skills with data-driven decision making.

Responsibilities

• Develop and implement e-commerce strategies to increase online sales and improve customer experience.
• Assist with website content development and transitioning storytelling to the website with the content team.
• Manage and optimize the company’s online store, including product listings and campaigns.
• Analyze website data and customer behavior to identify trends and opportunities for improvement.
• Coordinate with third-party vendors for UI/UX, web design & SEO oversight.
• Collaborate with logistics and customer service to ensure smooth operations and fulfillment.
• Stay up-to-date with e-commerce trends and best practices.
• Manage budget and forecast demand for future sales.
• Create strategies to increase customer retention and loyalty.
• Manage customer service associates.

Skills

E-commerce strategy

Data analysis

Shopify

Campaign management

Vendor management

Cross-functional collaboration

Digital marketing

Budget forecasting

Customer retention

Customer service leadership

Tools

Shopify

Job description

Elevate your e-commerce career to new heights as an E-commerce Manager for a leading agtech company in the Philippines! An e-commerce manager is a crucial role in the success of Future Fresh. With the responsibility for driving online sales and improving customer experience through the development and implementation of effective e-commerce strategies. This person will be in charge of managing and optimizing the company’s online store, devising and executing online marketing campaigns with the team cross-functionally, and analyzing website data to identify opportunities for growth and problem-solving. The person in this role will serve as the backbone of the organization’s online presence, and their performance directly impacts the bottom line of the company and customer satisfaction.

Tasks:

• Develop and implement e-commerce strategies to increase online sales and improve customer experience.
• Assist with website content development and transitioning social storytelling to the website with the content team.
• Manage and optimize the company’s online store. This includes product listings, new uploads, voucher activations, popup management, plan & run campaigns for our online store.
• Analyze website data and customer behavior to identify trends and opportunities for improvement, using apps, tools, requests from the internal data team, Shopify dashboards, data, and more.
• Manage and coordinate the work of any third-party vendors or service providers that support the company’s e-commerce operations, such as external partners for UI/UX, web design & SEO oversight.
• Constant collaboration with other departments, such as logistics and customer service, to ensure smooth and efficient operations, delivery, and fulfillment for the best customer experience.
• Stay up-to-date with industry trends and best practices in e-commerce and digital marketing to apply to the Future Fresh store.
• Manage the budget and forecasting demand for future sales.
• Create and implement strategies to increase customer retention and loyalty.
• Manage customer service associate(s).