E-commerce Key Account Manager

intrepid.asia; Mandaluyong; On-site; PHP 2,457,002 - 3,685,503; Full time

Job summary

Intrepid.asia is looking for a Key Account Manager in Mandaluyong, Philippines. The role involves being a liaison officer between Intrepid and its clients, overseeing relationships, delivering on KPIs, and ensuring service level agreements. Candidates should have a strong eCommerce background, excellent negotiation skills, and fluency in English. The position offers various opportunities for career progression and personal development within a dynamic team environment.

Qualifications

• Experience with business fundamentals.
• Ecommerce background from brands/platforms/enablers is a plus.
• Proactive self-starter who understands the company's vision.

Responsibilities

• Deliver and perform on KPIs for brand/seller partners.
• Foster client relationships and coordinate with teams.
• Ensure clients' needs are met and communicate agendas.

Skills

Fluent in English

Excellent negotiation skills

Strong interpersonal skills

Proficient in Excel

Proficient in PowerPoint

Job description

Key Account Manager

A Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

Responsibilities

• Deliver & perform on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
• Content management & optimization
• Campaign strategies & execution
• Chat response representation of the brand/seller
• Operations capacity and process implementation
• Progressive revenue trend and overall online sales performance
• Foster client relationships; work with sales and marketing teams and other support teams available
• Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
• Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
• Positive client NPS

Qualifications

• Fluent in English
• Experience with business fundamentals
• eCommerce background from a brand/platforms/enablers is a plus
• Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
• Excellent negotiation skills
• Strong interpersonal skills (empathy & flexibility)
• Proficient in Excel and PowerPoint

Benefits

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts