E-Commerce Growth & Operations Specialist

Cosmetix Unlimited Inc; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

Cosmetix Unlimited Inc. is seeking an E-commerce Specialist who will report to the CEO and Brand Manager. The role focuses on quick reply templates, on-brand customer service, and driving online sales through Shopee, Lazada, and TikTok Shop.

You will coordinate with account managers and brand teams to meet sales targets, manage stock and revenue reporting, and handle Returns/Disputes with the fulfillment team. Strong collaboration and data-driven reporting are essential.

Responsibilities

• Produce templates for quick replies and ensure on-brand responses to consumer questions on social media during business hours, weekends, and holidays.
• Assist in creating and carrying out strategies to increase online sales and monitor them daily.
• Oversee sale and distribution of products through online outlets (Shopee, Lazada, Tiktok shop).
• Address and troubleshoot customer complaints recorded in time.
• Coordinate with E-commerce Key Account Managers on content and marketing initiatives.
• Collaborate with Social Media, Brand, and Fulfillment managers to reach merchandise sales targets.
• Provide product information, stock levels, and revenue projections for reports.
• Attend to inquiries regarding product brand and customer complaints, and hand over to fulfillment team as needed.
• Data reports on moving and non-moving stock for brand managers.
• Report sales daily, weekly, monthly, and annually (including GC).
• Report and file all sales and stock data to improve e-commerce processes.
• Handle affiliate marketing during campaigns and big sales.
• Process and record all Return, Refund, Dispute details in monthly reports based on accounting templates.
• Aim to hit the monthly quota.
• Perform other e-commerce tasks as assigned by superiors.

Job description

Cosmetix Unlimited Inc. is seeking an E-commerce Specialist who will report to the CEO and Brand Manager. The role focuses on quick reply templates, on-brand customer service, and driving online sales through Shopee, Lazada, and TikTok Shop.

You will coordinate with account managers and brand teams to meet sales targets, manage stock and revenue reporting, and handle Returns/Disputes with the fulfillment team. Strong collaboration and data-driven reporting are essential.