E-Commerce Customer Service & Order Processing Specialist

Revaya; Philippines; On-site; PHP 633,000 - 758,000; Full time

Job summary

Revaya is seeking an organized E-Commerce Customer Service & Order Processing Specialist to manage customer inquiries, order processing, vendor coordination, and fulfillment activities for a high-volume e-commerce operation.

The ideal candidate has prior e-commerce experience, is highly proficient with computer-based systems, and can quickly navigate multiple platforms while managing a busy inbox and a large volume of orders.

Qualifications

• Prior e-commerce experience required.
• Shopify experience strongly preferred.
• Strong written English with clarity and professionalism.
• Strong spoken English and confidence communicating with vendors by phone.
• Comfortable working with CSVs, spreadsheets, vendor portals, Shopify, and other e-commerce systems.

Responsibilities

• Manage high-volume customer service and order-related email inboxes.
• Respond promptly and professionally to customer inquiries regarding order status, product availability, lead times, shipping, and tracking.
• Process and manage customer orders through Shopify.
• Prepare and send purchase orders to vendors.
• Check vendor portals to verify product availability, inventory, and lead times.
• Follow up with vendors regarding outstanding orders, product availability, and expected fulfillment dates.
• Contact vendors by phone when email follow-ups do not receive a timely response.
• Upload and update tracking numbers and shipping information.
• Monitor drop-ship orders from order placement through fulfillment to ensure orders are progressing as expected.
• Provide customers with accurate and timely updates regarding order status, shipping, availability, and delays.
• Help manage approximately 150 orders and 200-300 customer emails per day across the team.
• Update and maintain CSV files, spreadsheets, and other operational records as needed.
• Perform general e-commerce administrative and order-processing tasks.
• Identify unusual or complex order and customer issues and elevate them to the appropriate internal team member when necessary.
• Follow established SOPs and workflows while taking ownership of assigned tasks and ensuring issues are followed through to resolution.

Skills

E-commerce experience

Written English

Spoken English

Attention to detail

SOP adherence

High-volume handling

Time management

Tools

Shopify

CSV handling

Job description

E-Commerce Customer Service & Order Processing Specialist

Job Type: Full-Time

Work Hours:

• Monday to Friday, 8-hour shift with a 30-minute unpaid break
• Selected candidates will be assigned to one of two shifts:
• 7:00 AM to 3:30 PM Pacific Time
• 8:00 AM to 4:30 PM Pacific Time

Salary: $1,000 per month

Job Overview:

We are seeking a sharp, organized, and highly detail-oriented E-Commerce Customer Service & Order Processing Specialist to manage customer inquiries, order processing, vendor coordination, and fulfillment activities for a high-volume e-commerce operation. The ideal candidate has prior e-commerce experience, is highly proficient with computer-based systems, and can quickly navigate multiple platforms while managing a busy inbox and a large volume of orders. This role requires strong written and spoken English, excellent follow-up skills, and the ability to independently manage tasks, follow established workflows, and proactively resolve issues in a fast-paced environment.

Key Responsibilities:

• Manage high-volume customer service and order-related email inboxes.
• Respond promptly and professionally to customer inquiries regarding order status, product availability, lead times, shipping, and tracking.
• Process and manage customer orders through Shopify.
• Prepare and send purchase orders to vendors.
• Check vendor portals to verify product availability, inventory, and lead times.
• Follow up with vendors regarding outstanding orders, product availability, and expected fulfillment dates.
• Contact vendors by phone when email follow-ups do not receive a timely response.
• Upload and update tracking numbers and shipping information.
• Monitor drop-ship orders from order placement through fulfillment to ensure orders are progressing as expected.
• Provide customers with accurate and timely updates regarding order status, shipping, availability, and delays.
• Help manage approximately 150 orders and 200-300 customer emails per day across the team.
• Update and maintain CSV files, spreadsheets, and other operational records as needed.
• Perform general e-commerce administrative and order-processing tasks.
• Identify unusual or complex order and customer issues and elevate them to the appropriate internal team member when necessary.
• Follow established SOPs and workflows while taking ownership of assigned tasks and ensuring issues are followed through to resolution.

Required Skills & Qualifications:

• Prior e-commerce experience is required.
• Shopify experience is strongly preferred.
• Strong written English with excellent attention to clarity, accuracy, and professionalism.
• Strong spoken English and confidence communicating with vendors by phone.
• Comfortable working with CSVs, spreadsheets, vendor portals, Shopify, and other e-commerce systems.
• Highly organized and detail-oriented, with strong attention to accuracy.
• Strong follow-up skills and the ability to proactively track outstanding orders, vendor responses, lead times, and fulfillment issues.
• Able to work quickly and accurately in a high-volume environment while managing multiple priorities.
• Able to follow SOPs and established workflows independently without constant supervision.
• Reliable, proactive, and willing to take ownership of assigned responsibilities.
• Strong problem-solving and critical-thinking skills.
• Able to recognize when an issue requires escalation and communicate it clearly to the appropriate team member.

*Industry experience is not required. Candidates do not need prior electrical or lighting industry experience or product-specific knowledge. The priority is strong e-commerce experience, computer proficiency, speed, organization, follow-through, and the ability to independently manage a high-volume workflow.

Note: An NBI or police clearance will be required upon acceptance of the job offer.