E-Commerce Assistant

Klaiya; Metro Manila; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Excellent company culture

Free accommodation & Devices program

High incentive program

Stock Option Program

Job summary

A leading advertising agency in the Philippines seeks an E-Commerce Assistant responsible for managing online channels like Shopee and Lazada. Candidates should have a degree in business and experience in online store operations, with excellent communication and customer service skills. The role offers opportunities for growth and incentives, contributing to an innovative team culture.

Qualifications

• Must have experience in handling online store operations (both Lazada and Shopee).
• We also consider undergraduates who have previous related experience.
• Able to handle customers well.

Responsibilities

• Manage online channels including customer communications.
• Answer inquiries and provide excellent customer service.
• Use marketing tools to boost online store sales.
• Create content for product descriptions and posts.
• Strategize and implement marketing campaigns.

Skills

Excellent communication skills

Customer service skills

Business-mindedness

Education

Bachelor's/College degree in Business Studies/Administration/Management, Commerce, Mass Communications

Job description

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• Overall management of online channels (Shopee and Lazada) including customer communications
• Answer inquiries and provide excellent customer service through chat software and emails.
• Use on-page and off-page marketing tools to boost online store sales.
• Come up with content like descriptions and photos for the posts.
• Strategize and implement marketing campaigns and activities to boost and generate sales
• Contact and negotiate with clients to address inquiries and store improvement
• Contribute to team effort by accomplishing related results as needed.
  
  
  

Job Description:

• Overall management of online channels (Shopee and Lazada) including customer communications
• Answer inquiries and provide excellent customer service through chat software and emails.
• Use on-page and off-page marketing tools to boost online store sales.
• Come up with content like descriptions and photos for the posts.
• Strategize and implement marketing campaigns and activities to boost and generate sales
• Contact and negotiate with clients to address inquiries and store improvement
• Contribute to team effort by accomplishing related results as needed.
  
  
  

Qualifications:

• Candidate must possess at least Bachelor's/College degree in Business Studies/Administration/Management, Commerce, Mass Communications, or equivalent.
• Must have experience in handling online store operations (both Lazada and Shopee)
• Excellent communication skills and customer service skills
• We also consider undergraduates who have previous related experience.
• Business-minded and good at creating selling strategies.
• Able to handle customers well.
  
  
  

Benefits:

• Excellent company culture
• Free accommodation & Devices program
• High incentive program
• Stock Option Program
• Work with local & international brands
  
  
  

Company Intro:

Klaiya is a advertising agency specialize in brand & performance marketing, , E-Commerce Services & Influencer Marketing . We are the center of excellence that helps businesses establish and develop their online presence & brand awareness. With a pool of Marketing Gurus, E-Commerce Experts and Out-of-the-box creatives, we are certainly one of the leading digital marketing solution providers in the Philippines.

Brand We've worked with:

Nestlé | Unilever | URC | Monde Nissin | Del Monte

Mega Prime Food | Xiao Mi | Infinix | Unilab | Lock&Lock

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Advertising Services

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