E-Commerce Account Manager

Assist World; Philippines; Remote; PHP 12,000 - 16,000; Full time

Benefits offered by this job

100% remote

Birthday bonus

Testimonial bonus

Job summary

Assist World is seeking an experienced E-commerce Account Manager to oversee a portfolio of Shopify merchants. You will lead onboarding, configure stores, and guide clients through store setup, optimization and ongoing account management.

The role is 100% remote, focusing on building strong client relationships, delivering projects on time, and providing strategic Shopify guidance. Prior experience with Shopify themes, apps and integrations is essential.

Qualifications

• Experience as an Account Manager or Client Success Manager in ecommerce.
• Hands-on Shopify store setup and configuration from start to finish.
• Strong knowledge of Shopify themes, apps and settings.
• Excellent English communication and client-facing skills.
• Ability to manage multiple accounts simultaneously.
• Remote work ability in a solo setup.

Responsibilities

• Manage a portfolio of ecommerce clients and build long-term relationships.
• Lead onboarding and Shopify store setup projects.
• Configure stores with products, collections, navigation, taxes and payments.
• Coordinate with internal teams and partners for delivery.
• Provide strategic guidance on Shopify best practices.
• Troubleshoot store issues and propose solutions.
• Monitor performance and identify growth opportunities.
• Deliver regular updates and maintain clear communication.
• Ensure projects finish on time and to high standards.

Skills

Account management

Client relations

Project management

English communication

Organizational skills

Problem solving

Remote work

Tools

Shopify

Shopify Plus

Job description

E-commerce Account Manager

Salary: ₱1,100 - 1,400 monthly

Company : Assist World Job Type : Full Time Philippines

Job Description - E-commerce Account Manager

About The Role
Our client partners with fast-growing e-commerce brands, providing specialist support that helps
businesses scale efficiently. We're looking for an experienced E-commerce Account Manager
who understands Shopify inside and out and can build strong relationships with clients while
delivering exceptional account management.
As an E-commerce Account Manager, you'll be the primary point of contact for a portfolio of
Shopify merchants, ensuring projects are delivered smoothly and clients receive outstanding
support. You'll combine your technical Shopify knowledge with excellent communication skills to
guide clients through store setup, optimisation and ongoing account management.

Key Responsibilities

• Manage a portfolio of e-commerce clients, building long-term relationships.
• Lead client onboarding and Shopify store setup projects.
• Configure Shopify stores, including products, collections, navigation, shipping, taxes and payment gateways.
• Coordinate with internal teams and external partners to ensure successful project delivery.
• Provide strategic guidance to clients on Shopify best practices.
• Troubleshoot store issues and recommend practical solutions.
• Monitor account performance and identify opportunities for growth and optimisation.
• Deliver regular client updates and maintain clear communication throughout each project.
• Ensure projects are completed on time and to a high standard

Requirements (Essential)

• Previous experience as an Account Manager, Client Success Manager or ProjectManager within an e-commerce environment.
• Hands-on experience setting up and configuring Shopify stores from start to finish.
• Strong understanding of Shopify themes, apps and store settings.
• Experience managing multiple client accounts simultaneously.
• Excellent organizational and project management skills.
• Outstanding verbal and written English communication.
• Ability to build trusted relationships with clients.
• Strong problem-solving skills and attention to detail.
• Comfortable working independently in a remote environment.

Requirements (Desirable)

• Experience with Shopify Plus.
• Knowledge of e-commerce integrations, including ERP, CRM or fulfilment platforms.
• Experience with email marketing platforms such as Klaviyo.
• Familiarity with Google Analytics, GA4 or e-commerce reporting.
• Experience working within a digital agency or supporting multiple e-commerce brands.

$1,100 - $1,400 a month

Why Join Assist World?

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus

NO TRACKER. NO PROBLEM We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.