Duty Manager

Shangri-La's Boracay Resort & Spa; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Makati Shangri-La, Manila in the heart of the city is seeking a Duty Manager to elevate the guest experience across all touchpoints. You will supervise the front desk team and ensure staff are fully briefed on hotel products and services to deliver seamless, memorable service.

The role requires fluent English, a hospitality background, and a proven track record in luxury hotel operations, with strong interpersonal and leadership skills to guide colleagues and uphold service standards.

Qualifications

• Strong interpersonal and team leadership abilities.
• Proven track record in luxury hotel settings.
• Fluent English communication and writing.
• Ability to inspire and mentor front desk teams.

Responsibilities

• Enhance overall guest experience during their stay.
• Supervise and direct the front desk team.
• Ensure colleagues are kept up-to-date with hotel products and services.
• Monitor arrivals and departures from a guest experience perspective.

Skills

Interpersonal skills

Leadership

Customer service orientation

Fluent English

Job description

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

We are hiring for a Duty Manager.

As a Duty Manager, we rely on you to:

• Enhance overall guest experience during their stay
• Supervise and direct the front desk team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective

We are looking for someone who:

• Takes pride in being a hotelier
• Is a self-starter
• Is a friendly, helpful and trustworthy leader
• Fully understands room operations
• Fully understands front desk operations
• Communicates and writes with fluency in English (as well as the local language)
• Has experience in the same capacity, preferably in a luxury hotel
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills