Driver Experience & Operations Analyst

SPX Express; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

SPX Express is seeking a detail-oriented professional to monitor driver sentiments and generate regular reports. You will analyze driver and community feedback, compare with competitors, and help shape policies and programs.

The role involves organizing feedback channels and campaigns, plus proactive outreach to support driver retention in a fast-paced logistics environment. The ideal candidate has a Bachelor's degree in Business or related fields, strong communication skills, and 1–3 years of

Qualifications

• Bachelor's degree in Business, Operations or related fields.
• Strong interpersonal and communication skills.
• Comfortable working with large datasets in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• 1–3 years of experience in driver operations or logistics operations preferred.

Responsibilities

• Monitor driver sentiments and produce regular reports.
• Monitor competitive driver sentiments and competitor policies.
• Organize feedback channels, events and communications to improve driver sentiments.
• Monitor community sentiment and provide insights to improve policies and programs.
• Support retention through proactive driver outreach and education.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Data handling / analytics

Education

Bachelor's degree in Business, Operations or related fields

Job description

SPX Express is seeking a detail-oriented professional to monitor driver sentiments and generate regular reports. You will analyze driver and community feedback, compare with competitors, and help shape policies and programs.

The role involves organizing feedback channels and campaigns, plus proactive outreach to support driver retention in a fast-paced logistics environment. The ideal candidate has a Bachelor's degree in Business or related fields, strong communication skills, and 1–3 years of