Driver Acquisition, SPX Express

SPX Express; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

SPX Express in Manila seeks a dedicated Operations Support Specialist to enhance rider acquisition and onboarding initiatives. You will review applications, coordinate training sessions, and work closely with field recruiters to ensure compliance with company standards.

This role requires a Bachelor’s degree and 1–3 years of experience in operations or recruitment. Strong analytical and organizational skills are essential, along with proficiency in Excel or Google Sheets.

Qualifications

• 1–3 years of experience in operations, acquisition, recruitment, or analytical support roles.
• Strong analytical skills with experience tracking funnels, metrics, and performance data.
• Experience coordinating with field teams or external partners.

Responsibilities

• Support rider acquisition and onboarding initiatives.
• Review, screen, and qualify rider applications.
• Coordinate closely with field recruiters for onboarding sessions.

Skills

Analytical skills

Event management

Documentation skills

Organizational skills

Education

Bachelor’s degree in Business, Operations, Marketing, or related

Tools

Excel

Google Sheets

Job description

Job Description

• Support rider acquisition and onboarding initiatives across both online and offline channels.
• Review, screen, and qualify rider applications to ensure compliance with company standards and requirements.
• Coordinate closely with field recruiters and assist in organizing and executing physical onboarding sessions.
• Prepare, update, and maintain SOPs, as well as rider training and education materials.
• Coordinate with LGUs and external partners to support rider acquisition activities, including caravans and local partnerships.
• Assist in resolving rider onboarding and training‑related concerns, and coordinate with internal teams for timely escalation and resolution.
• Track, analyze, and report acquisition and rider performance data to identify gaps, trends, and opportunities for improvement.

Requirements

• Bachelor’s degree in Business, Operations, Marketing, Analytics, or a related field.
• 1–3 years of experience in operations, acquisition, recruitment, or analytical support roles.
• Strong analytical skills with experience tracking funnels, metrics, and performance data (Excel/Google Sheets; dashboards a plus).
• Experience coordinating with field teams or external partners (e.g., recruiters, vendors, drivers, LGUs).
• Experience with events management.
• Good documentation skills; able to create and maintain SOPs and process guides.
• Strong organizational skills with the ability to manage multiple tasks and timelines.