Document Collection Associate (Night Shift - Healthcare Account)

Infinit-O; Pasay; On-site; PHP 320,000 - 420,000; Full time

Job summary

Infinit-O is seeking a Document Collection Associate in Metro Manila to gather and verify all documents required to onboard caregivers and families smoothly, ensuring nothing is missing, expired, or out of compliance before a file moves forward.

You will handle high-volume phone and email inquiries (50-70 daily), guide applicants through submission steps, maintain organized digital files, and collaborate with onboarding and care operations teams to complete documentation.

Qualifications

• 1–3 years experience in healthcare or medical setting.
• Experience with prior authorizations.
• QA or compliance monitoring background is desirable.
• Proficient with CRM software and EDMS.
• Ability to manage 50–70 daily interactions via phone and email.

Responsibilities

• Collect, review, and verify identifications, certifications, and health records from caregivers and families.
• Handle high-volume calls and emails (50-70 daily) guiding applicants through submission steps.
• Ensure records are accurate and compliant with organizational standards.
• Send reminders, follow up on missing documents, and maintain organized digital files.
• Collaborate with onboarding and care operations teams to complete documentation steps.

Skills

Communication

Phone handling

Detail-oriented

Documentation

Tools

CRM software

Document management system

Job description

The Document Collection Associate gathers and verifies every document needed to onboard caregivers and families smoothly - making sure nothing is missing, expired, or out of compliance before a file moves forward.

Key Responsibilities:

• Collect, review, and verify identification, certifications, and health records from caregivers and families.
• Handle high-volume calls and emails (50-70 daily) to guide applicants through document submission.
• Ensure all records are accurate, up-to-date, and compliant with organizational standards.
• Send reminders, follow up on missing documents, and maintain organized digital files.
• Collaborate closely with onboarding and care operations teams to complete documentation steps.

Job Qualifications:

• At least 1-3 years of experience in a healthcare or medical setting is required.
• Proven experience handling prior authorizations.
• Background in quality assurance (QA) or compliance monitoring is highly desirable.
• Demonstrated ability to manage 50-70 daily phone and email interactions efficiently.
• Proficient with CRM software and electronic document management systems.