Director, PTS Operational Change

LSEG; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

LSEG in Taguig is seeking a motivated Director of Operational Change to lead operational change initiatives across their Post Trade Solutions businesses. The successful candidate will drive continuous improvement, manage local site leadership for Markets Operations, and align operational strategies with business goals. They will require expertise in operational excellence, strong stakeholder management, and significant experience in people management. A competitive range of benefits is offered including healthcare and retirement planning.

Qualifications

• Extensive previous experience in operations roles.
• Significant people management and leadership experience.
• Extensive stakeholder management experience.

Responsibilities

• Lead strategic planning and operational activities for effective function.
• Drive daily operations and strategic projects to meet objectives.
• Establish operating rhythm and maintain operational calendar.
• Develop metrics for analysis and reporting of function effectiveness.
• Engage in group planning and support leadership objectives.
• Manage a team to ensure delivery and provide performance management.

Skills

Stakeholder management

Operational excellence

People management

Change management

Education

Relevant professional qualification

Job description

We are seeking a motivated and effective Director of Operational Change to lead operational change initiatives and drive continuous improvement across our Post Trade Solutions businesses. In this role, you will develop and implement strategic change programmes, ensuring alignment with our business goals while strengthening readiness and resilience.

The ideal candidate will bring expertise in operational excellence, strong stakeholder management, and a proven ability to embed sustainable change. A critical requirement is a strong understanding of the operating model of key market infrastructure, including governance, risk frameworks, regulatory expectations, and the end‑to‑end processes that underpin safe and efficient market functioning.

The successful candidate will also assume local site leadership responsibilities for Markets Operations. This role will represent Markets on the group site governance forum and serve as the primary link between Markets Manila and the global Markets Operations leadership team. The position leads all aspects of collaboration, communication, and people initiatives across all Markets Operations teams, acting as a key point of escalation and support. Working closely with global operations heads, the role ensures strong connectivity, consistent risk and control standards, and a unified operational approach across the Markets organisation.

Role Responsibilities & Key Accountabilities

• Leads strategic planning and operational activities for the effective and efficient running of the Function, SBU or region, to drive the operating rhythm, achieve the Strategic Objectives and give to financial performance, operating efficiency, and customer satisfaction.
• Leads the delivery of daily operations, strategic and operational projects for the Function, SBU or region to drive the Strategic Objectives and ensure the operating unit is running efficiently, optimizing company resources, and maximizing ROI
• Provides senior support to ExCo, the CEO, Business Unit Lead or COO in the strategic, tactical and day-to-day delivery of commercial objectives
• Establishes the operating rhythm for the function, SBU or region including the ownership and maintenance of the operating calendar, ensuring awareness and visibility for LT of important events, deadlines and commitments
• Develops metrics for capturing, analysing, and reporting effectiveness of the Function and may drive process improvement, change initiatives and issue resolution
• Drives alignment on deliverables and removal of barriers to execution through regular conversations with documented commitments and outcomes, driving the flow of information
• Engages in Group and Function planning and objective setting, supporting Leadership teams follow and meet the requirements of the LSEG annual strategic planning process
• Manages a team of direct reports, using the appropriate resources, networks and tools to ensure delivery against objectives and to provide performance management, technical development, guidance and coaching (where applicable).

Qualifications & Experience

• Relevant professional qualification
• Extensive previous experience in operations roles
• Significant people management and leadership experience
• Extensive stakeholder management experience

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.