Director of Operations — Contact Center Excellence & Growth

IntouchCX; Hinatuan; On-site; PHP 3,000,000 - 5,400,000; Full time

Job summary

IntouchCX in the Philippines is hiring a Director of Operations to lead contact center operations, drive staffing, training, and client services. You will set best practices, audit processes, and ensure KPIs are met while aligning with client policies and corporate standards.

The role requires a post-secondary Business degree with 7–9 years in leadership and 5 years in client relationship management, alongside strong communication and change-management abilities.

Qualifications

• Post-secondary Business degree required.
• 7–9 years of leadership experience.
• 5 years in client relationship management.
• Strong communication and change-management abilities.

Responsibilities

• Lead contact center operations in the Philippines.
• Drive staffing, training, and quality control for client services.
• Set best practices and audit processes to meet KPIs.
• Align with client policies and corporate standards.

Skills

Leadership

Client relationships

Communication

Change management

Quality audit

Education

Business degree

Job description

IntouchCX is seeking a Director of Operations in the Philippines to lead contact center operations, drive staffing, training, quality control and client services. You will set best practices, audit processes, and deliver on KPIs while aligning with client policies and corporate standards. The role requires a post-secondaryBusiness degree with 7–9 years in leadership and 5 years in client relationship management, plus strong communication and change-management abilities.