Director, Learning & Development

TTEC; Rizal; On-site; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Tuition reimbursement

Job summary

TTEC is seeking a Director, Learning & Development to lead onsite at the Cainta site in the Philippines. You will shape blended learning curricula, coach a team of training managers and specialists, and align training outcomes with client needs and business goals.

You will report to the VP of Learning & Development and be a key part of bringing our global operations together to elevate performance, engagement, and results across teams.

Qualifications

• Experience leading training programs in home-based, virtual, or on-site settings.
• In-depth knowledge of adult learning and training principles.
• Proven leadership of structured curricula with measurable impact.
• Ability to troubleshoot training issues and drive improvements.
• Strong project management skills under deadlines and quality demands.

Responsibilities

• Coordinate, communicate, launch and execute blended learning programs.
• Conceptualize and implement curricula for sustained business growth.
• Coach and support training managers and specialists to meet targets.
• Serve as client-facing POC for training programs and issues.
• Collaborate with other departments to plan Learning Delivery's role in launches.
• Monitor attrition and perform root cause analysis with HC/Recruiting.
• Manage staff, review materials, and evaluate trainer performance.

Skills

Leadership

Adult learning principles

Project management

Communication

Problem solving

Tools

MS Office

Oracle

Kronos

Tandberg/Zoom

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Director, Learning & Development working onsite in Cainta site, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all!

What you'll be doing:

Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? you'll conceptualize and successfully implement curricula for sustained business growth. you'll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you'll communicates with external clients to align on training needs and results.

You'll report to VP of Learning & Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals.

During a Typical Day, You'll

• Experience in Training Optimization: Demonstrated success in optimizing training curricula, streamlining learning processes, and improving operational efficiency while reducing training-related costs. Proven ability to enhance training quality, learner performance, and business outcomes through continuous improvement and data-driven decision-making.
• Define, plans and assign all tasks associated with the implementation of all client-specific training programs.
• Serves as the POC for all training related issues and programs for the client/account.
• Works with other TTEC Departments to plan for Learning Delivery's role in successful program launches.
• Collaborates with the Program Manager of Global Leadership Development to enhance skills training for Agents, Supervisors, and Trainers, from identifying needs to ensuring delivery.
• Monitors training attrition and partners with Human Capital Delivery and Recruiting to determine root cause analysis and develop proactive measures to reduce training attrition.
• Manages training department and staff by assigning tasks, reviewing materials and presentation skills, and evaluating trainer performance.
• Collaborate with external clients to align on training needs and results.

What You Bring to the Role

• 10+ years of Training Management experience, with a proven track record within the At Home, Virtual Call Center, or brick-and-mortar environments.
• Knowledge of adult learning, assuring the application of effective training principles.
• Leadership skills in defining and overseeing the execution of structured training programs.
• Ability to identify, trouble shoot and resolve training problems including follow through.
• Strong project management skills and the ability to multi-task effectively under considerable pressure of deadlines and quality.
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg/Zoom or ability to learn technology quickly

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspective and for you to bring value to the table in your own unique way.

#LI-Onsite

Location/Division Cainta, PhilippinesJob Requisition 04DXY