Trainer

Percepta LLC; Southern Manila District; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off (PTO)

Wellness and healthcare benefits

Performance bonus opportunities

Job summary

A leading customer service solutions provider is seeking a Learning and Development Trainer in the Philippines. This role involves training new hires to ensure success in their positions. Responsibilities include mentoring, delivering engaging client product training, and fostering an inclusive environment. Ideal applicants should have a high school diploma and some experience in training or call centers. The company offers a supportive culture, career development opportunities, and a competitive compensation package.

Qualifications

• 6 months or more training experience or call center experience.
• Ability to engage and support trainees effectively.
• Proficient in developing knowledge of internal systems.

Responsibilities

• Inspire and motivate learners in training sessions.
• Mentor new hires to meet training goals.
• Deliver client product training effectively.

Skills

Training and adult learning

Mentoring

Team building

Inclusive learning environment

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working onsite in locations in the Philippines such as Araneta, Cainta, Five Ecom Pasay, Novaliches, UP Technohub, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.

You’ll report to the Manager, Learning & Development. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.

During a Typical Day, You’ll

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frames
• Bring your interest in helping others to start their career journeys successfully
• Deliver high quality client product training

What You Bring to the Role

• High school diploma or equivalent
• 6 months or more in training and adult learning or call center experience
• Team building and nurturing an inclusive learning environment
• Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day‑to‑day tasks

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes… a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hyper‑growth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different advantage points and for you to bring value to the table in your own unique way.

#LI-(Onsite)