Director, Learning & Development

TTEC; Cainta; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Paid time off (PTO)

Tuition reimbursement

Wellness and healthcare benefits

Performance bonus opportunities

Competitive compensation package

Job summary

TTEC is seeking a Director, Learning & Development, to lead and optimize blended training programs at the Cainta site. The role focuses on curriculum design, client alignment, and program execution to drive growth and performance.

You will coach a team of training managers and specialists and coordinate with the VP of Learning & Development to influence global operations. The position emphasizes leadership, data-driven decisions, and deep expertise in adult learning.

Qualifications

• 10+ years of Training Management experience in Home/Virtual or Onsite environments.
• Knowledge of adult learning principles and applying them to curricula.
• Leadership to define and oversee structured training programs.
• Ability to identify, troubleshoot, and resolve training problems including follow-through.
• Strong project management skills and the ability to multi-task under deadlines.

Responsibilities

• Coordinate, communicate, launch, and execute blended learning training programs.
• Conceptualize and implement curricula for sustained business growth.
• Provide coaching and motivation to enhance engagement and success of training managers and specialists.
• Communicate with external clients to align on training needs and results.
• Define tasks for implementation of client-specific training programs.
• Serve as the point of contact for all training related issues for the client/account.
• Collaborate with other departments to plan Learning Delivery's role in launches.
• Partner with Global Leadership Development to enhance skills training for agents, supervisors, and trainers.

Skills

Training Management

Adult Learning

Leadership

Project Management

Communication

MS Office

Tools

MS Office (Excel, Outlook, PowerPoint)

Oracle

Kronos

Zoom

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Director, Learning & Development working onsite in Cainta site, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Be Doing

Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? You’ll conceptualize and successfully implement curricula for sustained business growth. You’ll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you’ll communicates with external clients to align on training needs and results.

You’ll report to VP of Learning & Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals.

During a Typical Day, You’ll

• Experience in Training Optimization: Demonstrated success in optimizing training curricula, streamlining learning processes, and improving operational efficiency while reducing training-related costs. Proven ability to enhance training quality, learner performance, and business outcomes through continuous improvement and data-driven decision-making.
• Define, plans and assign all tasks associated with the implementation of all client-specific training programs.
• Serves as the POC for all training related issues and programs for the client/account.
• Works with other TTEC Departments to plan for Learning Delivery’s role in successful program launches.
• Collaborates with the Program Manager of Global Leadership Development to enhance skills training for Agents, Supervisors, and Trainers, from identifying needs to ensuring delivery.
• Monitors training attrition and partners with Human Capital Delivery and Recruiting to determine root cause analysis and develop proactive measures to reduce training attrition.
• Manages training department and staff by assigning tasks, reviewing materials and presentation skills, and evaluating trainer performance.
• Collaborate with external clients to align on training needs and results.

What You Bring to the Role

• 10+ years of Training Management experience, with a proven track record within the At Home, Virtual Call Center, or brick-and-mortar environments.
• Knowledge of adult learning, assuring the application of effective training principles.
• Leadership skills in defining and overseeing the execution of structured training programs.
• Ability to identify, trouble shoot and resolve training problems including follow through.
• Strong project management skills and the ability to multi-task effectively under considerable pressure of deadlines and quality.
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg/Zoom or ability to learn technology quickly

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different lateral perspectives and for you to bring value to the table in your own unique way.

Primary Location

PH-Calabarzon-Cainta