Digital Transformation Lead: Ops Excellence & Automation

Gratitude Philippines; Makati; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A dynamic organization in Metro Manila is seeking a Digital Services and Transformation Manager to lead initiatives focused on operational efficiency and digital innovation. The role requires a Bachelor's degree and a Six Sigma Black Belt, along with 5-10 years of experience in process excellence. The ideal candidate will drive transformation across departments and lead large-scale projects, particularly in the Healthcare BPO sector.

Qualifications

• 5 to 10+ years of experience in Process Excellence or Digital Operations.
• Proven ability to lead large-scale transformation initiatives.
• Experience working in the Healthcare BPO industry is highly preferred.

Responsibilities

• Lead process improvement and transformation initiatives across multiple departments.
• Drive innovation by implementing digital tools to streamline workflows.
• Ensure performance metrics are met by monitoring KPIs.

Skills

Leadership

Cross-functional collaboration

Lean Six Sigma methodologies

Analytical skills

Stakeholder management

Change management

Education

Bachelor’s degree in Business or related field

Master’s degree

Six Sigma Black Belt certification

Project Management certification (PMP, PRINCE2)

Job description

A dynamic organization in Metro Manila is seeking a Digital Services and Transformation Manager to lead initiatives focused on operational efficiency and digital innovation. The role requires a Bachelor's degree and a Six Sigma Black Belt, along with 5-10 years of experience in process excellence. The ideal candidate will drive transformation across departments and lead large-scale projects, particularly in the Healthcare BPO sector.