Digital Sales & Customer Success Analyst (PH)

FLIN Financing Corporation; Makati; Híbrido; PHP 424.000 - 725.000; Jornada completa

Descripción de la vacante

FLIN Financing Corporation in Makati seeks a Digital Sales & Customer Success Analyst to own the monthly enrollment quotas and revenue for debt consolidation programs. You will convert leads, conduct financial assessments, and present restructuring solutions to borrowers.

Coordinate with underwriting, product, and growth teams to align approvals with promises, manage CRM, and support onboarding. Fluency in Tagalog and English is required; office work in Makati is expected.

Formación

• 2–4 years of quota-driven sales experience in debt consolidation and related advisory services.
• Experience selling financial products with a solutions-based approach.
• Strong written and spoken English and Tagalog.

Responsabilidades

• Own defined monthly enrollment and revenue quotas for debt consolidation programs.
• Convert inbound and assigned leads into restructuring enrollments and conduct financial assessments.
• Present clear restructuring solutions and overcome objections to close enrollments.
• Maintain CRM accuracy and track pipeline stages daily.

Conocimientos

Quota-driven sales

Debt consolidation

Mediation & negotiations

Solutions-based selling

Tagalog & English

Descripción del empleo

Digital Sales & Customer Success Analyst (PH)

Responsibilities

1. Revenue & Quota Ownership (Primary Focus)

• Own a defined monthly mediation enrollment/debt consolidation disbursement quota
• Convert inbound and assigned leads into restructuring program enrollments
• Conduct structured financial assessment calls
• Present clear, compelling restructuring solutions
• Overcome affordability and trust objections decisively
• Maintain aggressive follow-up discipline to prevent lead leakage
• Close enrollments within defined cycle times

Non-Negotiable Performance Metrics:

• Monthly enrollment target
• Monthly revenue target
• Average revenue per enrolled borrower

*IPA stands for In-Principle Approval for the Debt Consolidation Program

2. Structured Financial Assessment & Solution Positioning

• Assess borrower exposure across multiple lenders
• Evaluate repayment capacity and urgency level
• Position restructuring and refinancing as a structured solution — not optional advice
• Ensure program affordability while protecting portfolio performance
• Maintain quality standards to prevent early drop-offs

3. Pipeline & Funnel Discipline

• Maintain daily activity targets (calls, follow-ups, conversations)
• Track funnel stages: Contacted Qualified Offered Enrolled/ IPA
• Identify stalled qualified leads and reactivate with urgency
• Minimize lead aging
• Ensure 100% CRM accuracy

You will be measured daily, weekly, and monthly on:

• Contact rate
• Qualification rate
• Follow-up effectiveness

4. Cross-Functional Alignment

• Coordinate closely with credit underwriting, product, marketing, and the growth team
• Ensure sales promises align with approval criteria
• Reduce rework and customer onboarding friction
• Support the quick resolution of onboarding and origination issues

5. Leadership Readiness (Performance-Based Progression)

Consistent overachievement will lead to:

• Mentoring junior sales officers
• Assisting with onboarding new hires
• Contributing to sales playbook refinement
• Participating in future team-building initiatives

Team leadership is earned through sustained performance.

Requirements

• Able to communicate clearly in Tagalog and English (mandatory)
• Willing to work fully from office in Makati
• 2–4 years of quota-driven sales experience in:
• Debt Consolidation
• Mediation and Negotiations Advisory Services
• Solutions-based selling of financial products
• Proven history of meeting or exceeding monthly revenue targets
• Experience handling financially distressed or subprime customers preferred

Key Performance Indicators (KPIs)

• Monthly mediation enrolments or debt consolidation financing quotas
• Monthly revenue achievement (%)