Digital Product Specialist

Smart Communications, Inc.; Makati; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Smart Communications, Inc. seeks an experienced Digital Product Manager to translate strategy into actionable plans for the corporate website and self-service channels.

You will lead cross-functional delivery, define features and customer journeys, and manage backlogs and change requests to meet scope, timelines, and quality goals.

Qualifications

• Experience in digital product management and shaping customer journeys.
• Strong understanding of digital customer experience and usability.
• Ability to translate insights into actionable product plans.

Responsibilities

• Translates the digital product strategy and roadmap into actionable product plans and initiatives for the corporate website and web-based self service channels.
• Defines and documents product features, customer journeys, and business requirements for assigned digital products and initiatives based on customer insights and business priorities.
• Leads cross-functional execution and delivery of product enhancements, projects, and digital initiatives, including backlog management, change requests, defect resolutions, and continuous improvement.
• Monitors product performance, customer engagement, usage, traffic, and channel KPIs, recommending improvements.
• Collaborates with business stakeholders, technology teams, vendors, and partners to ensure successful implementation.
• Supports business case development, budgeting, procurement, and approval processes.
• Identifies and implements opportunities to improve customer experience, usability, efficiency, and channel performance.

Skills

Digital product management

Web/app development

Stakeholder coordination

Communication skills

User journeys

Usability understanding

Education

Four-year degree preferred; Tech, IS, Digital Media

Job description

• Translates the digital product strategy and roadmap into actionable product plans and initiatives for the corporate website and web-based self service channels.
• Defines and documents product features, customer journeys, and business requirements for assigned digital products and initiatives based on customer insights and business priorities.
• Leads the cross-functional execution and delivery of assigned product enhancements, projects, and digital initiatives, including the prioritization and management of product backlogs, change requests, defect resolutions, and continuous improvement initiatives, ensuring achievement of approved scope, timelines, budget, and quality objectives.
• Monitors product performance, customer engagement, usage, traffic, and other channel KPIs, recommending improvements.
• Collaborate with business stakeholders, technology teams, vendors, and partners to ensure successful implementation.
• Supports business case development, budgeting, procurement, and approval processes.
• Identifies and implements opportunities to improve customer experience, usability, efficiency, and channel performance.

ADMINISTRATIVE

• Prepares and maintains reports, records, presentations, and other business documents.
• Monitors budgets, expenses, supplies, and other departmental resources.
• Initiates procurement and payment of third-party services required for projects.

EDUCATION

• Preferably a graduate of a four-year degree program. A degree in Technology, Information Systems, Digital Media, or a related field is an advantage but not required.

WORK EXPERIENCE

• At least 3 years of supervisory experience in digital product management, web/app development, eCommerce, or telecommunications.
• Knowledge and understanding of current and emerging digital trends
• Strong understanding of digital customer experience, usability, and user journeys.
• Strong eye for design, usability, and overall digital experience.
• Strong project management and stakeholder coordination skills.
• Excellent communication and presentation skills, with the ability to work effectively across different levels of the organization.