Digital Operations Manager

CommerceLabs; Philippines; On-site; PHP 670,000 - 1,228,000; Full time

Job summary

CommerceLabs is seeking a hands-on Digital Operations Lead responsible for day-to-day execution across our health-supplement brands Nusava, MedChoice, and PrimeMD. You will oversee storefronts on TikTok Shop, Shopify, and Amazon, manage campaigns, and drive cross-team initiatives with a focus on accuracy, pricing parity, and timely launches.

You will coach a team of digital associates and specialists, own the content-to-posting loop, and optimize operations through SOPs and automation.

Qualifications

• Experience leading a digital operations or e-commerce team.
• Proven ability to manage storefronts across multiple channels.
• A track record of planning and executing campaigns and promotions.

Responsibilities

• Own daily and weekly operating rhythm, make decisions, and drive priorities.
• Lead a team of digital associates and specialists, coaching performance.
• Maintain storefronts across TikTok Shop, Shopify, and Amazon; ensure pricing and promotions parity.
• Own the weekly content-to-posting loop for TikTok; ensure timely posting and account health.
• Manage a monthly campaign calendar with owners, checklists and post-mortems.
• Run the review program using platform-approved methods and track ratings.

Skills

Team leadership

Storefront ops

Campaign management

Cross-functional collab

Automation & AI

Tools

TikTok Shop

Shopify

Amazon Seller Central

Job description

ABOUT THE ROLE

Why This Role Matters

Commercelabs runs three health-supplement brands (Nusava, MedChoice, PrimeMD) across TikTok Shop, Amazon, Shopify and Meta. Our Digital Operations team keeps those storefronts, programs and campaigns running every day.

What You'll Do

• Day-to-day ownership - run the daily and weekly operating rhythm on your own: stand-ups, priorities, approvals, go-lives and follow-ups. You decide and inform; you don't wait for sign-off on things in your lane.
• Team leadership - manage a team of digital associates and specialists (TikTok Shop, Shopify, Meta setup, owned TikTok publishing). Set weekly priorities, hold 1:1s, review work quality, and coach performance.
• Storefront operations - keep our TikTok Shop, Shopify and Amazon storefronts running cleanly: listings, pricing, promotions, bundles, and fulfillment exceptions. Run a price-parity check on every change that touches more than one channel.
• Owned TikTok program - own the weekly content-to-posting loop across our brand and UGC accounts: plan approval, QA standards, posting on time, account health, and the weekly review.
• Campaign calendar - own one monthly calendar for all promotions and special campaigns (flash sales, launches, BFCM). Make sure every campaign has an owner, a checklist and a post-mortem.
• Review program - run our review program using platform-approved methods only (Amazon Vine, Request a Review), and track review volume and ratings by product.
• Systems and reporting - write and maintain SOPs, automate recurring reports and tasks with AI and no-code tools, and keep account access secure in our password manager.
• Cross-team requests - be the single point of contact for requests from leadership, supply chain, creative and the Amazon team. Close them within agreed timelines.

How Success Is Measured

• Within 60 days, daily operations run without the VP: decisions made, issues closed, and only true escalations raised
• Campaigns and promotions go live on time, with zero price-parity misses
• Owned TikTok posts approved and published on schedule; healthy accounts
• Team on-time delivery of 85% or higher, and requests closed within agreed timelines
• Zero policy or compliance incidents
• Hours of manual work removed through automation each quarter