Digital Media Support Specialist - Cebu City

Hammerjack Pty Ltd; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

HMO coverage

Paid training from Day 1

Performance incentives and bonuses

Career growth opportunities

Digital media and product training

Job summary

Hammerjack Pty Ltd in Cebu City, Philippines, seeks a Digital Media Support Specialist (Call Center) for an on-site, full-time role. You will help customers manage their digital media accounts, subscriptions, and platform-related concerns, with training from day one and opportunities for growth.

The position offers a competitive monthly salary up to 26,000 PHP, paid training, HMO coverage, incentives, and ongoing digital media product training.

Qualifications

• No experience required for entry-level role.
• English communication skills required.
• Basic digital literacy and internet usage.
• Willing to work on-site in Cebu City.
• Able to adapt to shifting schedules.

Responsibilities

• Assist customers with digital media accounts and subscriptions.
• Handle inquiries about digital services and plans.
• Provide support for basic platform and account issues.
• Assist with login, billing, and subscription concerns.
• Document interactions and escalate complex issues.

Skills

Good English communication skills

Basic computer and internet skills

Comfortable using digital platforms

Strong attention to detail

Problem-solving skills

Customer-focused

Willing to learn

Willing to work shifts

Education

High School or Senior High School graduate

College graduates and fresh graduates welcome

Job description

DIGITAL MEDIA SUPPORT SPECIALIST (Call Center)

Cebu City | On-site | Up to 26,000/month | Full-time

Are you comfortable with digital platforms, social media, and online services Join our team as a Digital Media Support Specialist and help customers with their digital media accounts, subscriptions, and platform-related concerns.

What We Offer

• Up to 26,000 monthly salary
• Paid training from Day 1
• HMO coverage
• Performance incentives and bonuses
• Career growth opportunities
• Digital media and product training

Responsibilities

• Assist customers with digital media account and subscription concerns
• Handle inquiries about digital services, plans, and features
• Provide support for basic platform and account issues
• Assist with login, access, billing, and subscription concerns
• Guide customers through basic troubleshooting steps
• Provide accurate information about digital products and services
• Document customer interactions and account updatesEscalate complex concerns to the appropriate team

Qualifications

• No experience required
• High School or Senior High School graduate
• College graduates and fresh graduates are welcome
• Good English communication skills
• Basic computer and internet skills
• Comfortable using digital platforms and applications
• Strong attention to detail and problem-solving skills
• Customer-focused and willing to learn
• Willing to work on-site in Cebu City
• Amenable to shifting schedules