Digital Media Support Specialist - Cebu City

Caldwell Communications; Cebu City; On-site; PHP 174,000 - 290,000; Full time

Benefits offered by this job

HMO coverage

Paid training from Day 1

Performance incentives and bonuses

Job summary

Caldwell Communications is seeking a Digital Media Support Specialist in Cebu City for an on-site, full-time role. You will help customers with digital media accounts, subscriptions, and platform-related concerns, and support basic troubleshooting steps.

The position welcomes high school graduates and college graduates with basic computer skills, attention to detail, and comfort using digital platforms. Training starts from day one with competitive incentives.

Qualifications

• No experience required.
• High School or Senior High School graduate.
• College graduates and fresh graduates are welcome.
• Basic computer and internet skills.
• Comfortable using digital platforms and applications.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Assist customers with digital media account and subscription concerns
• Handle inquiries about digital services, plans, and features
• Provide support for basic platform and account issues
• Assist with login, access, billing, and subscription concerns
• Guide customers through basic troubleshooting steps
• Provide accurate information about digital products and services
• Document customer interactions and account updates
• Escalate complex concerns to the appropriate team

Skills

Basic computer skills

Attention to detail

Problem solving

Digital platforms familiarity

Education

Senior High School graduate

College graduate

Job description

DIGITAL MEDIA SUPPORT SPECIALIST (Call Center)

Cebu City | On-site | Up to ₱26,000/month | Full-time

Are you comfortable with digital platforms, social media, and online services? Join our team as a Digital Media Support Specialist and help customers with their digital media accounts, subscriptions, and platform-related concerns.

What We Offer

• Up to ₱26,000 monthly salary
• Paid training from Day 1
• HMO coverage
• Performance incentives and bonuses
• Digital media and product training

Responsibilities

• Assist customers with digital media account and subscription concerns
• Handle inquiries about digital services, plans, and features
• Provide support for basic platform and account issues
• Assist with login, access, billing, and subscription concerns
• Guide customers through basic troubleshooting steps
• Provide accurate information about digital products and services
• Document customer interactions and account updates
• Escalate complex concerns to the appropriate team

Qualifications

• No experience required
• High School or Senior High School graduate
• College graduates and fresh graduates are welcome
• Basic computer and internet skills
• Comfortable using digital platforms and applications
• Strong attention to detail and problem-solving skills