Digital Marketing Supervisor

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; Hybrid; PHP 650.000 - 900.000; Vollzeit

Benefits dieser Stelle

Hybrid work setup

Onsite 1–2x monthly

Zusammenfassung

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. in the Philippines seeks an Operations Supervisor to lead a team supporting Corporate Marketing and Business Intelligence. You will drive people leadership, day-to-day operations, workload and capacity management, and continuous improvement.

You will provide direction while leveraging Digital Marketing and BI specialists for deeper expertise, manage stakeholder partnerships, and ensure quality and delivery of BI reporting and marketing campaigns.

Qualifikationen

• Bachelor's degree required.
• Experience leading teams in marketing operations, BI, analytics, or shared services.
• Strong leadership, coaching, and performance management skills.
• Solid understanding of Digital Marketing operations and BI concepts.
• Willing to work mid-shift and align with stakeholders.

Aufgaben

• Lead, coach, and develop Digital Marketing and BI team members.
• Manage workload, priorities, resource allocation, and team capacity.
• Monitor team performance, KPIs, and address delivery risks.
• Oversee Digital Marketing delivery: intake, prioritization, campaigns, stakeholder comms.
• Translate business priorities into clear plans, timelines, and deliverables.
• Oversee BI services: reporting, dashboards, ad hoc analysis.
• Build strong stakeholder relationships; provide updates on priorities and risks.
• Lead process improvement and promote automation/AI-enabled tools.

Kenntnisse

People leadership

Coaching

Performance management

Workload management

Stakeholder management

Ausbildung

Bachelor's Degree

Jobbeschreibung

Job Description Summary:

The Operations Supervisor leads a team supporting Corporate Marketing and Business Intelligence. The role is responsible for people leadership, day-to-day operations, workload and capacity management, service quality, stakeholder partnership, and continuous improvement. The Supervisor provides direction and oversight while relying on Digital Marketing and BI specialists for deep functional expertise.

Job Responsibilities:

People & Team Leadership

• Lead, coach, and develop Digital Marketing and Business Intelligence team members.
• Manage performance, development, onboarding, engagement, attendance, and team coverage.
• Build a collaborative and accountable team culture that encourages ownership, learning, and knowledge sharing.

Operations & Service Delivery

• Manage workload, priorities, resource allocation, and team capacity to meet agreed quality and turnaround expectations.
• Monitor team performance and operational KPIs, address delivery risks, and handle escalations.
• Ensure processes, documentation, tools, and operational standards are consistently followed.

Corporate Marketing / Digital Marketing

• Oversee Digital Marketing delivery, including intake, prioritization, campaign coordination, stakeholder communication, and quality.
• Work with stakeholders and marketers to translate business priorities into clear plans, timelines, and deliverables.
• Support improvements in marketing processes, tools, automation, and ways of working.

Business Intelligence

• Oversee BI services such as reporting, dashboards, recurring insights, and ad hoc analysis.
• Help clarify business requirements, priorities, KPI definitions, timelines, and expected outputs.
• Promote data quality, reporting consistency, clear documentation, and actionable insights.

Stakeholder Management & Continuous Improvement

• Build strong stakeholder relationships and provide clear updates on priorities, capacity, risks, and team performance.
• Partner with stakeholders and the Operations Manager on workforce planning, service improvements, and changing business needs.
• Lead process improvement and encourage automation and AI-enabled tools where they improve quality, efficiency, or capacity.

Qualifications:

• Bachelor's Degree holder
• Experience leading or supervising teams in marketing operations, digital marketing, business intelligence, analytics, shared services, or a similar environment.
• Strong people leadership, coaching, performance management, workload management, and stakeholder management skills.
• Good understanding of Digital Marketing operations and the campaign lifecycle.
• Working knowledge of BI and analytics concepts such as reporting, dashboards, data quality, KPIs, and business requirements. Deep technical BI expertise is not required.
• Strong analytical, problem-solving, communication, and decision-making skills.
• Organized, proactive, accountable, and comfortable managing multiple priorities and stakeholders.
• Experience with process improvement, automation, or AI-enabled workflows is an advantage.
• Willing to work on a mid-shift schedule and align with supported stakeholders as required.
• Experience with process improvement, automation, or AI-enabled workflows is an advantage.

Work Arrangements:

Work Hours: Midshift | 3PM - 11PM (PH)

Holidays: PH based

Work Set Up: Hybrid | 1-2x a month onsite

Location: UP Technohub, Quezon City